Find 4 Star Hotels in Kansas City, MO from AED 409

"The hotel was excellent "

"The bartender who worked Monday night (March 16) was extremely rude and unprofessional. We ordered two rounds of drinks. The espresso martini from the first round didn't taste like espresso at all, but I drank it anyway because I didn't want to be a pain. When we attempted to order a second round, we stood at the bar right in front of him as he passed us over to serve other customers for 3-5 minutes before I finally asked him if we could order a drink. He finally responded to me. I asked him a question about making a lower calorie/sugar version of a paloma, but he was very clearly irritated that he even had to speak to me. We were the only Black people at the bar, and I couldn't help but notice the difference in the way we were treated compared to the other white customers at the bar. I even asked my husband if he did something to offend him when he ordered the first round of drinks, wondering if that was why we were being treated so poorly. I was also disappointed that Lazia was never open one time while we were there. We were told it was because of a "mishap". Everything else was fine, but the poor treatment from the bar tender on Monday night and Lazia never being open (we were not told this in advance) were two major disappointments."

"Customer service at check in was not the best. Waited 15 minutes for a luggage cart. Check-in was not busy but in order to get a cart we had to go to the 6th floor and bring it down ourselves. We had 2 queen beds and they were not very comfortable."

"When I checked in I had booked a room with 1 king bed. I got there and I got to my room and it had 2 queen beds instead. I complained about it but was basically told, “too bad.” The water pressure in the sink was very low. The water just dribbled out. The next morning I was told that breakfast is $20 per person. I went to the front desk and asked because on my reservation it stated that breakfast for 2 is included. The lady at the front desk told me, “okay we will let them know in the restaurant.” After we finished our breakfast they gave us a bill. I explained that I was told that it is included. She called the front desk and they told her that it wasn’t included and I needed to pay. I wish they would have been up front and honest from the beginning."

"Yes"

"Very nice stay "

"The hotel is one of the nicest and cleanest I have stayed in recently. It is also in a great location close to everything in downtown KC"