Find Hotel with a Concierge in Yarra Valley

"Excellent location but not up to a Novotel standard…only one lift for over 300 rooms. A nightmare especially as the only working one broke down with myself, my granddaughter and other people in it albeit for a very short time…used fire escape and ended up in some back lane…had to ask directions to get back to the front of the hotel…told reception staff but just seemed fed up with the situation…really long walk from room to lift…door cards were cancelled a day early…overcharged for breakfasts..awaiting refund…there seemed to be no management in the restaurant. Staff tried their best and were very polite but disorganised…lack of cleanliness around the breakfast area.spilt food,coffee juice…no plates for toast, missing bacon or beans etc…although choice was good..enjoyed a well cooked evening meal… I have used many Novotel especially at Auckland airport…always excellent but this one in Melbourne needs much attention… sorry but will not use again or recommend and think twice about using the brand…"

"Great breakfast selection! Very clean room!"

"Nice, super quiet room facing river was beautiful. Facilities and location is great, staff very helpful and a nice buffet breakfast. The only let down was the terrible rain shower head that had no water pressure "

"Although a beautiful and historic building, my partner and I unfortunately had issues with the services provided which definitely did not meet the reputation I thought this hotel had. I did however rate this more than 2 stars due to management taking any feedback on board which made me feel heard which I appreciate. I am hoping the services and communication from staff improve for those staying in the future."

"Nice hotel "

"Close to Tram station"

"The room was clean but there was a strong urine smell in the hallway and some in our kitchen area but not the bedroom. It was not there the next day. It is located in an area with many oriental restaurants but no traditional ones."

"Parking is terrible and so as the room"

"Was good but parking was a bit much 35$ a day"