Chalets in Wollondilly Shire Council

"Even though the pool is heated, it'll take a couple of laps to get past the initial cooler temperature of the pool. No fault to the venue, but beware of families with large number of children as when we were there, the kids were constantly yelling, jumping and diving into the pool while other patrons were trying to swim. One of them even took a hose and started spraying their siblings. Also, unluckily on the day of check-in, they experienced a nation-wide computer outage so no one could check-in for around an hour."

"Excellent for the national park. "

"Great location, great staff and a great pub"

"We enjoyed our stay. The staff were friendly & helpful. The room was clean and the beds were comfortable. We especially enjoyed the sparkling water on tap. "

"Partially visible ocean view. Overall satisfied."

"The front desk old lady was unfriendly .keep saying I don’t know what you mean."

"Room was clean and staff friendly "

"Room was fine lobby bathroom dirty"

"We booked an executive king room which we expected and we’re quite disappointed with the room being on level 4 which was the lowest level for this room with outlook directly into units opposite and only slither of ocean view and no views over the district so beware of this. We were advised to check when breakfast would not be busy to attend then, we got it off we got to breakfast around 7:15an and was pretty quite with heaps of tables available. Unfortunately the buffet breakfast was the icing on the cake as we found a thick dark black hair which looked like pubic hair in the mushrooms, which was very much a turn off. They took out room number and offered a free coffee which we accepted. Upon checkout we advised the front desk manager Bushra of our experience who we feel was not empathetic and said she can’t do anything as we paid through Expedia and breakfast was free as an Autumn promotion. We felt like we were being blamed rather than the hotel accepting any responsibility and apologising. She argued that the breakfast was included and we needed to ask for a better room. We had to reiterate it was not actually included and was a paid upgrade for through Expedia, after showing her the booking system she finally said she would refund the breakfast which was absolutely the least they could do and more acceptable than saying they can do nothing as we booked through Expedia which seemed like an excuse. Overall disappointing experience."