Find Hotel with a Concierge in West Phoenix, AZ

"The location was amazing. The stars for the staff go to two individuals alone. If not for them (hostess/waitress in restaurant and Brandon at front desk) I would have given ZERO stars for staff. Be prepared to ASK for everything including clean towels, coffee, room cleaning, real glasses, cheese on the breakfast buffet. NOT relaxing - it was a chore. "

"The BBQ restaurant is no longer there, so there's no where to eat except a tiny bar area in the lobby. Thankfully, a very nice employee directed us to some restaurants within walking distance. There is only one small pool area other than the waterpark area, which is quite a walk from most of the rooms. And much smaller than it appears on the website and in the pictures. Rooms were really nice with a balcony; however, the view from the balcony is of an alley and laundry facility. Why even have it, seriously? I was woke up at 4 am Tuesday night by someone yelling obscenities outside our room, evidently having been locked out of his room. Overall, not what I was expecting based on the amount of money I spent."

"Water park was great but food and drink were overpriced. We never had housekeeping because they came past 5 when we needed to get ready for dinner."

"Great accomodations"

"Room was clean but air conditioner was ineffective. Room was really old with some tiles coming out. Overall it was extremely disappointing."

"view of roof was kinda gross"

"Nice outdoor views and location. Staff were less than eager to be helpful. Had some questionable unauthorized charges to room 2 days after checkout and was difficult to track down answers and get reversed. "

"Clean room nice staff"

"Excellent stay - pool's hot tub, food on site. Relaxed. "