Search Vacation Homes in West End

"very good"

"We stayed for a week. We were greeted very well and were surprised to receive an upgrade. Our room was lovely. It certainly made a great base to see a great deal of Ottawa. Breakfast was lovely. A tremendous selection on offer for all tastes and diets. The staff here were excellent. They were very helpful, welcoming, and knowledgeable. Rooms were very nice equipped with a couple of tvs, desk top computer with printer. Kitchenette was great and was fully equipped. Would definitely book here again the next time we come to Ottawa. "

"Room was very clean. There was an air fresher type smell in the lobby we didn't like, but other than that, all staff were friendly and helpful at check-in and check-out. Continental breakfast was Costco type muffins, apples, bananas, yoghurt, bagels, english muffins, coffee, tea, juice. Shower had full size shampoo/conditioner/body wash.Kitchenette had pots, pans, dishes, apartment size fridge, microwave, small stove and even a small dishwasher. Dish soaps and tea towels provided. A great feature if staying for several nights. Bed was very comfortable. Very convenient to walk around downtown Ottawa and explore the sights. We'd book here again."

"Pleasant stay, staff at hotel & Chop restaurant excellent "

"Gorgeous, haunting and wonderful staff. Bartenders were a bit snobbish but the rest of the stay was perfection."

"Perfection from the first step into the lobby to the room. My only suggestion would be to let guests make reservations to the cafe as they book to secure a place for dinner, breakfast or brunch. "

"When I booked on line I specified a room with 2 beds. On check in I asked and it was confirmed - a room with 2 beds and a pull out couch. On entering the room it was one bed and a terrible pull out sofa. discussions with management were met with poor reponse - this was the expedia room and we can't do anything. For the 4 days we stayed the room was not cleaned ever. We asked about this at Customer Service 3 times and were told "Oh Yes - we clean every day". It was never cleaned. We had to go to the front desk to request toilet paper, soap and towels. The attitude at Front Desk was Meh - oh well. I would not recommend this hotel to anyone which is sad because the location is fine."

"The hotel has been renovated. Staff are nice.. the only draw back was we had a septic tank drainage and it stunk up the hotel. Pretty gross"

"Was under renovation. Most amenities were unavailable"