Sissi West is ideally located near Schönbrunn Zoo. Guests enjoy in-room WiFi, bicycle parking, and luggage storage. Previous visitors praise the helpful multilingual staff who enhance the stay experience.
Located in Penzing, a neighborhood in Vienna, Sissi West is near a metro station. Vienna State Opera and Hofburg Imperial Palace are cultural highlights, and some of the area's notable landmarks include Schönbrunn Palace and Belvedere. Don't miss out on a visit to Schönbrunn Zoo. Visit our Vienna travel guide
This aparthotel features express check-out and multilingual staff assistance. Each apartment offers free WiFi, a rainfall shower, and a Smart TV with digital channels. A TV, an espresso maker, and a hair dryer are among the other amenities available to guests.
Sissi West offers 6 air-conditioned accommodations with espresso makers and safes. 43-inch Smart televisions come with digital channels.
Bathrooms include showers with rainfall showerheads, and hair dryers. This Vienna aparthotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 steps to reach entrance
Hardwood flooring in room
No elevator
Well-lit path to entrance
Designated smoking areas (fines apply)
Services and conveniences
Blackout drapes
Luggage storage
Mobile key entry
Multilingual staff
Safe
Location highlights
In a historical district
Near a metro station
Near a zoo
Things to do
Bicycle parking
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
General
100% renewable energy
6 units
At least 80% lighting from LEDs
Bicycle parking
Double-glazed windows
Electric car charging station
Energy-saving switches in guestrooms
No plastic coffee stirrers
Reusable cups
Reusable tableware
Solar energy
Soundproofing
Water-efficient toilets
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Free cribs are available on request at the property
Important information
Optional extras
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property only accepts cash
This property uses solar energy
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Property is also known as
Sissi West Vienna
Sissi West Aparthotel
Sissi West Aparthotel Vienna
Frequently asked questions
Is Sissi West pet-friendly?
No, only service animals are welcome at the property.
How much is parking?
Limited spots are available.
What time is check-in at Sissi West?
Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).
What time is check-out at Sissi West?
Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).
Where is Sissi West located?
Located in Penzing, this aparthotel is within a 15-minute walk of Schönbrunn Zoo and Schönbrunn Palace. Vienna Christmas Market and Vienna State Opera are also within 6 mi (10 km). Hietzing U-Bahn is only a 2-minute walk and Dommayergasse Tram Stop is 7 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Sissi West Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.8
Cleanliness
9.2
Amenities
9.8
Property conditions & facilities
Rating 10 - Excellent. 29 out of 34 reviews
10 - Excellent
29
Rating 8 - Good. 4 out of 34 reviews
8 - Good
4
Rating 6 - Okay. 0 out of 34 reviews
6 - Okay
0
Rating 4 - Poor. 1 out of 34 reviews
4 - Poor
1
Rating 2 - Terrible. 0 out of 34 reviews
2 - Terrible
0
Reviews
10/10 Excellent
C
19 September 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and close the the Metro station, friendly and helpful staff
C
Stayed 3 nights in Sep 2025
10/10 Excellent
Jennifer
25 November 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay, was very clean and comfortable. As seems to be in all the reviews it is not downtown but literally across the street is the metro and so easy to navigate. As convenient as staying in the heart of the city without being in the city. Highly recommend.
Jennifer
Stayed 3 nights in Nov 2025
10/10 Excellent
Diane
25 September 2025
Liked: Cleanliness, room comfort, communication
Great Hotel. Clean. 3 min walk to U4 train to get into the centre of Vienna,. Staff is so accommodating. I highly recommend this place.
Diane
Stayed 6 nights in Sep 2025
10/10 Excellent
Geonho
8 April 2025
Liked: Cleanliness, room comfort, communication
Location was excellent. The staff was friendly and prompt. Helped with parking so kindly.
Geonho
Stayed 1 night in Apr 2025
10/10 Excellent
Philip
10 October 2023
Liked: Cleanliness, property conditions & facilities, communication
A very nice property. Very clean and the room was large and comfortable.
Philip
Stayed 2 nights in Sep 2023
8/10 Good
Menno
5 March 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked the room, the beds were comfortable.
The shower was nice. The staff was super friendly and responded immediately upon messaging.
Menno
Stayed 2 nights in Feb 2024
10/10 Excellent
Kar Kwong
18 May 2024
Liked: Amenities
Clean room
Kar Kwong
Stayed 4 nights in May 2024
10/10 Excellent
Bruce
1 October 2024
Liked: Cleanliness, amenities, room comfort, communication
Nice place. Just know you need to check messages before you show up. You don't just book and show up. On e we understood the process all was great. Clean, great location(right next to Ubahn)
Bruce
Stayed 3 nights in Sep 2024
10/10 Excellent
Philip
1 December 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Communication was great. As American travellers on our honeymoon they gave everything we needed and even left a note and champagne in the fridge. (We don't drink but the gesture was much appreciated). You can walk to bakeries and restaurants and the metro in just minutes. Schonnbrunn is a 12 minute walk but the gardens are only a few minutes away.
The room was clean and well stocked and the bed was large and comfortable. 5 stars, you really cant ask for more.
Philip
Stayed 6 nights in Nov 2024
10/10 Excellent
Andre
4 August 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Outstanding interior design and exclusive feeling.
Andre
Stayed 4 nights in Jul 2023
10/10 Excellent
Verified traveler
27 July 2025
Liked: Cleanliness, room comfort, communication
Wunderbar!
This is a hidden gem in the heart of Vienna.
Easy to access and very near to the U-bahn!
Karlsplatz is merely 7 stops away and so it the city center.
I would definitely recommend this place to others and would be back again. And yes the famous Schönbrunn palace is at a walking distance of 5-10 minutes : )
Verified traveler
Stayed 2 nights in Jul 2025
10/10 Excellent
Verified traveler
16 September 2024
Liked: Cleanliness, room comfort, communication
Wonderful
Verified traveler
Stayed 4 nights in Sep 2024
8/10 Good
Gerard
10 December 2025
Liked: Property conditions & facilities, communication
Disliked: Amenities
Room was clean on check in but wasn't cleaned for our four day stay, no change of towels or bins emptied
Gerard
Stayed 4 nights in Nov 2025
10/10 Excellent
Ulrike
22 September 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful large room .Very clean.
Good instructions regarding use of access codes.
The room faced main road but this was fine gjven double glazed windows + shutters.
Very close to underground station taking one into town.
In summary I would certainly stay again at "Sissi West"
Ulrike
Stayed 5 nights in Aug 2025
10/10 Excellent
Anne
29 October 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Tout était parfait: la localisation à distance de marche du palais, le décor élégant de la maison et de la chambre Vie charme, la tranquillité, la propreté. Merci pour cet excellent séjour, nous recommandons votre hôtel sans hésitation.
Anne
Stayed 2 nights in Oct 2025
10/10 Excellent
Holger
26 August 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Tolles, individuell eingerichtetes Zimmer. Groß, sauber und trotz Lage zur Straßen ruhig. Rein virtueller, aber sehr netter Kontakt zum Vermiter.
Ich komme sehr gerne wieder 🙂🙂🙂
Holger
Stayed 5 nights in Aug 2025
4/10 Poor
Lars
9 December 2024
Disliked: Cleanliness, room comfort
Urusel ventilation,dålig avställningsyta i badrummet,ingen handdukstork (hade en liten och en större handduk i 4 dgr) som aldrig hann torka. Ingen påfyllning av någonting toapapper the’ kaffekapslar etc.På tok för dyrt för detta boende om ändå väldigt fräscht och nyrenoverat hus.
Lars
Stayed 4 nights in Dec 2024
10/10 Excellent
NATSUMI
8 October 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Liked: Cleanliness, amenities, property conditions & facilities, communication
Super schönes kleines Hotel. Unser Zimmer war sehr modern und stylisch eingerichtet. Alles sehr durchdacht, man merkt da hat sich jemand Gedanken gemacht. Ein wirklich tolles Designkonzept!!!
Die Lage ist super, die U 4 ist nur wenige Meter entfernt.
Der Besitzer hat uns sehr freundlich empfangen, dadurch war es eine sehr lockere Atmosphäre. Wir können das Hotel auf jeden Fall weiter empfehlen.
Wirklich TOP, macht weiter so....
Heike
Stayed 3 nights in Sep 2023
10/10 Excellent
Stefan
12 September 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Sehr schönes und noch neues Zimmer mit toller Lage am Park und U-Bahn. Können wir nur empfehlen!
Stefan
Stayed 2 nights in Sep 2023
8/10 Good
Michael
20 August 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Sehr guter Standort
Michael
Stayed 2 nights in Aug 2023
10/10 Excellent
Verified traveler
14 July 2023
Liked: Cleanliness, room comfort, communication
Veldig bra!
Veldig bra konsept, og vi savnet ingenting på rommet. Rent og fint.
Verified traveler
Stayed 3 nights in Jul 2023
10/10 Excellent
Felix
22 May 2023
Liked: Cleanliness, room comfort, communication
Super
Sehr stylische und gemütliche Unterkunft direkt bei Schloss Schönbrunn. U-Bahn Station direkt vor der Tür. Bei Fragen war der freundliche Service jederzeit schnell erreichbar.