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"First of all, my husband & I fell in love with Carcassonne, this hotel, and the staff (Jean, Stephen and Tiffany) who were friendly and helpful. We were excited to be staying inside the castle walls. The room was clean, spacious, quiet, and facing the castle walls. The inside of the hotel had an Old World feeling, warm, and decorated for Christmas. In short, it was lovely! We took a taxi from the train station. The driver said it was forbidden for him to enter the city walls so he dropped us off at a parking lot where he instructed us to push a call button for the hotel driver to get us. Sure enough in a few minutes a driver picked us up (free ride). "

"Big room with great views of medieval city. Very attentive staff. Good swimming pool and fitness centre "

"Great place"

"Clean room , lovely friendly staff, walkable to the city"

"Great staff, excellent location, spotlessly clean. "

"The hotel is charming. The staff was gracious and helpful. Everything was clean and tidy. The breakfast was lovely - fresh and delicious buffet with plenty of options. Don’t miss the store off the reception area with lots of local treats to take home. "

"Im more upset with Expedia for this experience. This hotel was listed as Carcasonne and we should have done a little more homework but we were strapped for time. This hotel is located nowhere near where we wanted to be (the heart of Carcasonne). It was a $40cdn uber and when we decided to eat the cost of the hotel and go somewhere closer the ubers were not coming out that far. The hotel itself is fine but has a very cold almost robotic feel. This place would be fine for a single or perhaps a couple backpacking and only requiring a nights rest before moving on. There is no checkin staff, you use a pin code that was not included by expedia. The room was tiny, very small beds (I mean very small). Literally rolling over you will fall on the floor. It was clean and new, modern, but we will not be staying at a BB again. "

"The staff were amazing. Moktar was friendly and charming. He made us feel like family. And manager Caesar was wonderful."

"Clean and comfortable. Excellent staff. Great location. "