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"Clean room / staff / airport shuttle / outdoor pool"

"Overall, the property and staff were amazing, friendly, attentive, and always willing to help. The grounds & hotel were beautiful and well-kept, and we especially enjoyed the live entertainment each night. However, some parts of the stay didn’t meet expectations. The excursions and activities booked through the property were quite expensive, and we didn’t feel they matched the value for what we paid. A recurring issue during our stay was the in-room TV, it displayed another guest’s name and room number. Despite visiting the front desk multiple times and having maintenance come by, the issue was never resolved. This was concerning since the TV shows billing details and messages. Restaurant options were limited, and while the food was delicious, portions were small and meals pricey, often around $75 or more for two without alcohol. Most staff members spoke limited English, so communication could be tricky at times. Washcloths weren’t provided automatically, we had to request them. The pool closes when the sun sets and reopens only after morning cleaning, so swimming hours are limited. Be sure to use the mosquito wipes provided, those little things are sneaky and persistent! If you’re not fluent in Spanish, I wouldn’t recommend driving, most road signs & directions are all in Spanish, and driving customs differ from the U.S. Despite the hiccups, the service, scenery, and local charm made the trip memorable especially seeing traffic stop completely to let a sloth cross the road!"

"Great location and friendly staff. Housekeeping could have been better."

"Everything was awesome "

"The only thing I would have liked was wash clothes in the shower. Only had hand towels which did work. Everything else was excellent."

"I called for room service at 11pm as the restaurant was closed. When the staff member answered I asked if she speaks English she hung up on me. I thought this had to be a mistake I kept calling and no one answered. I repeated several times before retiring hungry in bed. I made a complaint at front desk this morning "

"Awesome "

"Well bellow what you would expect from Marriott "

"Next time you rent a property , tell the people the pool is being closed on Saturday for a special event /Private Party. Are you crazy??"