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"The spa was an extra €40 to use which the included the hot tub and sauna so this should have been mentioned. There is also a charge to use the shuttle into town which was not explained or advertised. There was no free water in the rooms. To access WiFi that was good enough for video call use was also an extra fee of €20 per day. We got there late on the first eve at 11.20 amd although room service was advertised until 12 we were told there was no kitchen service and absolutely nothing to eat - not even snacks that eve. As much as we liked the hotel, all of the above definitely detracted from the experience. "

"Excellent location, close to everything, staff very helpful and friendly, lovely afternoon-tea, rooms very clean "

"Loved everything about this place, staff is really friendly. Love the size of the room. Just wish they had conditioner, which I needed. "

"Extremely close to st Marco's, it was hard to find it's in a small alley. But your in Venice and getting lost is part of the experience."

"Excellent location. Beautiful rooms."

"Hotel was amazing! Great location, clean, friendly staff, very helpful. Hotel felt like home. "