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"The room was noisy, I could not sleep well."

"I stay at many beautiful hotels but this hotel was absolutely one that I will recommend to others. It was absolutely gorgeous and our room was completely immaculate. However, I must state that the most wonderful part of staying at this hotel was the Service!! These hard working individuals were so efficient!!! As soon as we turned into the hotel driveway. Of which, was my greatest concern as it is located right in the thick of “Downtown” Toronto! That was it!!!! The staff took over immediately. Nothing to it….I just got out of my car. The Valet organized everything within seconds!!! I then was told exactly where to go to check-in. Every staff person was so professional, precise in what to do next. Immediately I was literally walking into our suite. The staff are absolutely incredible!! They all work together as a true Team!!! Everything was seamless!!! Plus….the staff were truly friendly and kind!!! I felt immediately that I was in GREAT hands!! The amount of Resources (Staff) that the hotel puts into your stay is something I have never experienced! Truly, as soon as I pulled up I was on “vacation”! It was all due to the wonderful people that work at the hotel to ensure that there is nothing to do but to go relax!!! That’s what makes this hotel worth every penny!! Relaxation!!! "

"Great location and very clean."

"great place in the center of downtown"

"Room was dusty, cramped and very dated. Two elevators were out of service all weekend and had to use the service elevators which were very dirty."

"Overall good"

"There is no continental breakfast at this hotel and with paying a resort fee and not using the other amenities, there should at least be something like that available. "

"The staff around the entire property were so friendly and helpful! Ive stayed at Fairmonts many times and I always feel well looked after but this time the service was exceptional"

"We always enjoy our stay here. "