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"Great staff beautiful hotel just wish breakfast was included in the stay"

"Room was clean."

"Yes"

"I reserved through Expedia months before my stay which was for a big BTS concert. I called a week before my stay and spoke with Aldo. He told me he was not able to confirm my reservation because it was BTS weekend, however, I had made reservations a day before the venue I could be okay but, not sure I would get a room. I reiterated that I had my reservations months prior. I arrived at Ted Roof Inn West and spoke with Aldo. He asked me to come back at 3 pm, however he could still not guarantee me a room, even though, I had reserved months prior. Two women arrived and Aldo held their bags until their room was available. I was there and asked Aldo, I can leave my bags here till check-in??? He stated no, but had done so for those two women as a courtesy but, did not recommend for me because my luggage would not be secured. Again, he led me to believe my reservation booked in advance was not a sure thing. I felt he used these scare tactics to have me offer him money. He kept saying, you booked through Expedia??? Did you pay??? Why did it have to be so complicated. When 3 pm arose, other workers came in to fill the reservations and Aldo crept into the background. The other workers took care of business and I got my reserved room. Before that, Aldo acted as if I was at his mercy for a room. I was so disgusted with him and I will never travel to El Paso again or book with Red Roof again!!!!"

"Convenient location, clean, quiet, and beautiful lobby pool area."

"We loved the decor, the comfy beds and especially the staff. The lady who ran the breakfast area was a darling and did a super job making everyone feel pampered. (I think she said she had worked there for 20 years). She was a keeper for sure. I also loved the way the bedroom was arranged, giving a separate dressing area from the sleeping area. Great idea that other hotels could take advantage of. The only "down" thing was the low toilet, which is very hard to use if you have bad knees. They need to put in a high-rise toilet in some of the rooms."

"Nice hotel right off the 10 Freeway (not too close to hear traffic). Clean hotel, comfortable beds, friendly staff. Would stay again."

"NEVER AGAIN EXTREMLY DISAPONTING!!! The room was disgusting scratches all over the walls the carpet was so badly stained and smelled like urine. The smell coming from the AC unit almost gaged me the boarder around the floor was pealing. We stay at La Quinta's across the country we have NEVER had such a horrible experience. Unfortunately we had no other options as there was some concert in town and rooms were $2000 a night and up "

"breakfast good, parking good"