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"Our family’s experience was somewhat unpleasant on the beginning of our check-in. The room they originally assigned us had a moldy smell the moment we opened the door. Unlike a typical hotel where the room’s aircon is centralized and left on before the guest check-in. Guam Plaza Resort uses a split type aircon that would only be turned on upon the guest’s entrance in the room. When my husband brought it to the front desk’s attention, the assigned night manager was not helpful. The moldy smell was only addressed because the housekeeping staff overheard my husband and she willingly accompanied my husband to our room to double check. If it was left to the assigned night manager, our room change would have not been addressed and we would have been stuck for 3 nights in a moldy smelling room. Most of the front desk staff were not friendly and approachable throughout our stay at the hotel. My children ages 7 & 14 doesn’t want to return to Guam Plaza Resort on our next trip. "

"Lots of bugs. The bed is so hard."

"great place "

"Clean room, friendly staff, walking distance to the beach and shopping district "

"The amenities was great! We enjoyed the pool and easy access to the beach. However, we kept hearing the elevator go up and down from our room and also it was difficult to drain the water in the tub. "

"Good"

"Friendly staff and good service. "

"Dusit Thani Guam is a true slice of paradise; secure, immaculate, and thoughtfully run. What sets it apart is the people, with Chamorro and Filipino hospitality at its finest, genuine, attentive, and quietly exceptional. It is the kind of place you return to without hesitation, and one I would confidently recommend. A few beachside convenience spots nearby (like right by the beach) for quick essentials would make the experience even more seamless. "

"The royal orchid, one hotel has always been my go to hotel when visiting Guam. I have noticed over the years that the hotel is that a rundown state. Upon check in I was greeted with a very warm and welcoming staff. Very kind and professional. We checked into our 1st room (#636) as we started to settle in I saw a small roach on the floor and killed. When I opened the refrigerator to place beverages multiple roaches of various sizes came out of the cabinet the refrigerator was in. I immediately went back down and requested for another room which they did accommodate without any issues. We were able to inspect the roomand was assisted by staff moving from one room to the other. During our stay in that room (#606) we did not encounter any roaches until we were gathering our belongings to checkout. A roach was crawling on the restroom mirror. That was the last straw for me. I will never stay there again due to the lack of care. There is clearly an infestation. Very Unfortunate. "