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Hotel El Capitan Tulum

3.0 star property
Guests relax by the outdoor pool with umbrellas or venture to nearby ancient Mayan ruins from this tropical retreat that balances relaxation with exploration

Choose dates to view prices

Hotel El Capitan Tulum blends a tropical vibe with modern amenities. Guests love the outdoor pool, serene garden, in-room WiFi, and multilingual staff. Its proximity to Tulum National Park makes it a perfect base for exploring the area's natural beauty.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Traditional Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Local meal delivery service
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Quadruple Room

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Local meal delivery service
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

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About the neighborhood

Tulum City Center, a neighborhood in Tulum, is home to Hotel El Capitan Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Don't miss out on a visit to Xel-Há Park. Take an opportunity to explore the area for water adventures such as fishing. Visit our Tulum travel guide
Map
Avenida Coba x calle Asteroides, Lote 1 mza. 69, Tulum, QROO, 77780

What's nearby

  • The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove
    Jaguar Park
    10 min walk - 0.8 km
  • Hunab Lifestyle Center
    10 min walk - 0.8 km
  • Dos Aguas Park
    14 min walk - 1.2 km
  • Cenote Calavera
    2 min drive - 2.5 km
  • Hospital de Tulum
    5 min drive - 2.8 km

Getting around

  • Tulum Intl. Airport (TQO)
    45 min drive

Restaurants

  • Starbucks
    8 min walk
  • Siete Fuegos
    3 min walk
  • La Regia Tulum
    1 min walk
  • Escama
    3 min walk
  • El Capitán
    1 min walk

About this property

Hotel El Capitan Tulum

Hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Hotel El Capitan Tulum provides free full breakfast and a garden. Stay connected with free in-room WiFi.
You'll also find perks like:
  • An outdoor pool along with pool umbrellas
  • Free self parking
  • A 24-hour front desk, tour/ticket assistance, and ATM/banking services
  • A nature reserve, a water dispenser, and local meal delivery service
Room features
All guestrooms are individually furnished, and include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and shampoo
  • Private yards, wardrobes/closets, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:30 AM to 11:00 AM

Things to do

  • Bicycles
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

More

  • Communal living room
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Capitan Tulum Hotel
Hotel El Capitan Tulum TULUM
Hotel El Capitan Tulum Hotel TULUM

Frequently asked questions

Does Hotel El Capitan Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:30 AM–10:00 PM.

Is Hotel El Capitan Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel El Capitan Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel El Capitan Tulum?

Check-out is at noon.

Where is Hotel El Capitan Tulum located?

Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins, and Gran Cenote. Tulum Beach and Playa Paraiso are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel El Capitan Tulum Reviews

8.2

Very Good

8.2

Cleanliness

8.4

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 15 out of 31 reviews
Rating 8 - Good. 9 out of 31 reviews
Rating 6 - Okay. 3 out of 31 reviews
Rating 4 - Poor. 3 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

Reviews

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities
We stayed here a number of years ago and enjoyed it. Since we were familiar with the location , we booked it again. The hotel could use some upgrades now, but was still a good place to stay.
Stayed 1 night in Jan 2025

8/10 Good

Aviad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price,basic and a little outdated but staff was extremely nice and accommodating. About 20 min walk from main bus station ,10 min bike ride to the ruins and 15 min bike ride to the beach. The free breakfast was great,large portions and delicous. The area around the hotel is safe and clean. Close to the center but quiet.

6/10 Okay

Väonö Jussi

Liked: Cleanliness
Disliked: Room comfort
Hard beds and got disturbed by loud music all night. Just got quiet early in the morning. Ordered breakfast and took almost an hour to be served. Restaurant is nice and food is really tasty genuine Mexican dishes.
Stayed 1 night in Jan 2025

10/10 Excellent

ULISES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made this reservation to visit our local family, expecting to have a great experience, but this was ruined by staying at this place - EL CAPITAN. Upon checking in, the owner saw my family that lives in the area and approached us aggressively looking down on my family. We told her we had a reservation, and she sent us to the check in desk. After checking in, we felt being watched, this lady was following us and when we went to the pool she discriminated against us because my 60yr old mom did not have swimming suit and got into the pool with regular shorts and shirt, the owner said that my mom's clothes will damage the moldy pool. (I have pictures of the moldy pool of concern). This behavior was only done to us, the owner acted very politely with other guests that were tourists. During our stay we were treated differently for being locals while tourists were treated better, me and my wife were treated really nice while my local family were looked down on, extremely unacceptable. I would definitely not recommend this place. The owner should learn some manners and treat people better.
Stayed 1 night in Sep 2024

6/10 Okay

OSCAR ELOY

Estuvimos hospedados 1 noche porque solo íbamos de paso, es un hotel sencillo, para solo ir a dormir está bien. El personal es amable.
Stayed 1 night in Jul 2025

8/10 Good

Yelitza

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buenas atenciones, el hotel es un poco antiguo, pero se sintió como bien. El restaurante muy bueno, la comida excelente.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel es muy amable, su desayuno es una delicia, súper recomendable, la ubicación es muy agradable, muy amena la estancia!!
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Local para pernoitar

O hotel não tem recepção. O check-in é feito no restaurante do hotel que tem o mesmo nome do hotel. Lugar ok para pernoitar. Atendimento gentil e café da manhã excelente.
Stayed 1 night in Nov 2024

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó el lugar calidad precio
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No es no.

Trato malo, alberca sucia, aire acondicionado funcionaba de a ratos, desayuno malo, la TV de cuarto sin operar.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Habitación limpia y excelente relación precio / calidad. El desayuno incluido es muy bueno. Olor a drenaje en el baño. La recepción no tenía personal, había que acceder por la oficinita del restaurante lo cual fue un poco raro
Stayed 1 night in Oct 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

8/10 Good

Jesus Omar

Liked: Cleanliness, property conditions & facilities
Recomiendo
Stayed 1 night in Sep 2024

10/10 Excellent

Ania

Liked: Staff & service
Disliked: Cleanliness
Son muy serviciales
Stayed 2 nights in Sep 2024

10/10 Excellent

Jorge Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estadía excelente, nos atendieron excelente, descanso y ubicación inigualables. Volveremos pronto.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jul 2024

10/10 Excellent

alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy bien servido. Muy amables en el hotel. Cuarto bien equipado, excelente ubicación
Stayed 1 night in Jun 2024

10/10 Excellent

Jhonatan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio de recepción de día y restaurante, solo falta de capacitación al guardia de noche
Stayed 1 night in Jun 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepcionista que me ayudó con el Check in es encantadora.
Stayed 1 night in Jun 2024

10/10 Excellent

Mariana Dayanira

Liked: Cleanliness, staff & service, amenities
Excelente lugar lo único es que las habitaciones no cuentan con televisión de ahí en fuera todo excelente
Stayed 1 night in May 2024

4/10 Poor

Nima

Stayed 1 night in Jan 2026

4/10 Poor

Paula

Stayed 5 nights in Nov 2025

10/10 Excellent

Rakshith

Stayed 1 night in Apr 2025

10/10 Excellent

Jean

Stayed 2 nights in Mar 2025