Find Family Hotels in Tulum

"Everything about the hotel was incredible, highly recommend. Only downside was Mother Nature (sargassum)"

"This might be one of the worst hotels in Tulum. The rooms are old and have a musty smell to them with torn curtains on the windows and rusted sliding glass doors with keys that are difficult to open/close. There is no staff onsite before 10 am or after 6 pm, and accessing the property is difficult as you have to use a QR code to go through a turnstile and then through a door that leads you into a "alley" to get inside. There is no real lobby. The two restaurants onsite are grossly overpriced with a cup of coffee costing over $7 and cocktails between $20-24. The rooftop pool is small, unkempt and wasn't operational when I was there. You need to make a reservation to use the gym, and it doesn't have fans or AC. The service at the hotel is poor. There policy states that they change the bed linen every 3rd day and had to ask that they change mine after my 4th night, which they failed to do! I do not feel the property, service or amenities warrant the prices they are charging."

"This resort is very average and not as good as the dreams in Punta Cana. - it’s old and dated - the restaurants aren’t very good and they’re often closed - rooms need an update - the biggest complaint is that there’s two pools and one of them is used all day as a party. Constant music, people drinking in the pool all day (and never getting out to go to the washroom), - there are limited lounge chairs and they’re always “reserved by 7:00 am. - lastly and not someting the resort can manage but there’s a huge sargasm problem rendering tue beach and ocean a smelly mess. "

"My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay."