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Andreas Tulum Hotel

3.0 star property
Travelers enjoy the perfect blend of adventure and relaxation at Andrea's restaurant before pedaling off to explore Tulum's stunning scenery

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Andreas Tulum Hotel blends tranquility with modern comfort. Enjoy meals at Andrea's restaurant all day and evening manager's receptions. Free WiFi and bike rentals available for exploring Tulum National Park and Mayan Ruins.

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Room options

View all photos for Standard Room, 2 Double Beds, Ground Floor

Standard Room, 2 Double Beds, Ground Floor | In-room safe, desk, free WiFi

Standard Room, 2 Double Beds, Ground Floor

Highlights

Patio
Air conditioning
LED TV
Ceiling fan
Private bathroom
Cable channels
Located on the ground floor
In-room safe
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony | In-room safe, desk, free WiFi

Superior Room, Balcony

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Private bathroom
Cable channels
Desk
In-room safe
  • Garden view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Tulum, Andreas Tulum Hotel is in a national park and near the beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Visit our Tulum travel guide
Map
Av. Ruinas de Tulum, #24, Tulum, QROO, 77780

What's nearby

  • The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove
    Jaguar Park
    1 min walk - 0.1 km
  • Tulum Mayan Ruins featuring tropical scenes and rocky coastline
    Tulum National Park
    5 min walk - 0.4 km
  • Tulum Mayan Ruins which includes a ruin
    Tulum Mayan Ruins
    9 min walk - 0.8 km
  • Maya ruin on the beach
    Playa Ruinas
    14 min walk - 1.2 km
  • Tulum Tower
    3 min walk - 0.3 km

Getting around

  • Cancun Intl. Airport (CUN)
    86 min drive

Restaurants

  • Starbucks
    2 min drive
  • Playa Pescadores
    11 min drive
  • Frosty's
    5 min walk
  • Häagen-Dazs
    3 min walk
  • Cervecería Tulum
    3 min drive

About this property

Andreas Tulum Hotel

Hotel near Tulum Mayan Ruins
Near Tulum National Park, Andreas Tulum Hotel provides a free daily manager's reception, a terrace, and a coffee shop/cafe. The on-site international cuisine restaurant, Andrea´s, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and a bar.
Additional perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and smoke-free premises
Room features
All guestrooms at Andreas Tulum Hotel have perks such as air conditioning, as well as amenities like late night room service and free WiFi.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels
  • Ceiling fans, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 120 to 180 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Andrea´s

Things to do

  • Free bicycle rentals

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1999
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 300
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 6 percent for credit card payments
The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 800.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 180 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way)
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Credit card charges are subject to a surcharge of 6 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

Andreas Tulum Hotel
Andreas Tulum
Andreas Tulum Hotel Hotel
Andreas Tulum Hotel Tulum
Andreas Tulum Hotel Hotel Tulum

Frequently asked questions

Is Andreas Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Andreas Tulum Hotel?

Check-in start time: 3 PM; Check-in end time: 9 PM. Early check-in is available for a fee of MXN 300 (subject to availability).

What time is check-out at Andreas Tulum Hotel?

Check-out is at noon. Late check-out is available for MXN 300 (subject to availability).

Does Andreas Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Andreas Tulum Hotel located?

Situated in a national park, this hotel is within a 5-minute walk of Jaguar Park and Tulum National Park. Tulum Mayan Ruins and Playa Paraiso are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Andreas Tulum Hotel Reviews

6.0

6.8

Cleanliness

7.0

Location

6.2

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 13 out of 108 reviews
Rating 8 - Good. 27 out of 108 reviews
Rating 6 - Okay. 34 out of 108 reviews
Rating 4 - Poor. 15 out of 108 reviews
Rating 2 - Terrible. 19 out of 108 reviews

Reviews

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay
Stayed 2 nights in Feb 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good. no issues. checked in after 10pm. staff was accommodating…
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
Pésima atención de la Gerente del hotel. De servicio NO TIENEN NADA
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicacion y el diseño del lugar. Llegas facil a cualquier lado
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Cuando vine la primera ves la recepcionista me dio un precio mayor al que ofrecían en innternet, pero una perdona ajena al hotel me indicó que si hago la reservación en línea era más económico.
Stayed 1 night in Jun 2019

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien.

Bien, realmente estuve de paso, llegue, dormí y al otro día seguí viaje.
Stayed 1 night in Mar 2019

2/10 Terrible

Stefy, Québec, ca

Liked: Staff & service
Disliked: Cleanliness
Positif: très près des ruines de Tulum. Négatif: travaux de construction et cafard dans la chambre.
Stayed 1 night in Mar 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt läge

Bra läge. Några minuters promenad till Mayatempel och strand. Trevlig och hjälpsam personal. Spanska att föredra, knagglig engelska men det funkar. Nära busshållplats. Kaffe ingår. Frukost finns att köpa, snacks, dricka också. Bättre att bo här än i Tulum stad. Att åka dit för att äta på kvällen kostar ca 20-25 pesos.
Stayed 1 night in Mar 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra läge

Bra hotellrum till bra pris. Nära busstationen. Vi ankom med buss från Playa del Carmen och hade 2 min promenad till hotellet. Gott kaffe ingick. Sitt i skugga under tak eller inte. Lite liv och trafik på gatan utanför men inget som störde oss. Möjlighet att köpa smg, snacks, dryck och annat. Daglig städning. Nya handdukar varje dag. Trevlig promenad till stranden, på vägen dit möte med leguan och andra ödlor, fåglar. Långsam promenad tar en kvart. Mayatempel 10 min bort. Trevlig personal.
Stayed 2 nights in Mar 2019

2/10 Terrible

Tyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really poor hotel that does not honour booking

Worst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled. Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor
Stayed 2 nights in Feb 2019

4/10 Poor

Rolex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Es verdad que está justo en la entrada de las ruinas, llegamos 1:30pm y no nos aceptaron hasta las 3pm que es el check in, así lo dice en la reservación, pero generalmente en otros lugares hasta te guardan las maletas y ahí ni el intento hicieron, cuando hice el registro, me dieron habitación de PB cuando yo había reservado y pagado en piso superior y con balcón, pudimos prescindir de eso, me quisieron volver a cobrar lo que ya había pagado vía web, no había agua caliente y el clima estaba muy frío para soportar el agua helada, la caja del wc no se llenaba pues la llave de paso estaba cerrada y rota, con la mano no se podía abrir, mucho ruido por la noche para poder descansar a gusto. Que bueno que solo reservé por una noche.
Stayed 1 night in Jan 2019

8/10 Good

Hyung Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
유적지 바로 앞에 위치해 좋습니다.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.
Stayed 1 night in Dec 2018

6/10 Okay

Salvador, Morelia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Muy practico para estar en las ruinas de la Riviera
Stayed 1 night in Nov 2018

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadia

El Hotel en general es bonito, pero la habitación esta lindisima, la cama super comoda, las almohadas de lujo, solo el detalle de la regadera que no salia bien el agua, ya que era un pequeño chorrito pero todo lo demas excelente, el personal amable y atento. lo recomiendo ampliamente, mas porque esta en la entrada a la Z.A. de Tulum
Stayed 1 night in Nov 2018

4/10 Poor

Elvira

Tenia entendido que ya estaba pagado me aparecio un descuento de esa cantidad en mi tarjeta y en el hotel me dijeron que tenia qur volver a pagar. Yo maque antes preguntando
Stayed 1 night in Nov 2018

6/10 Okay

Lorena

Disliked: Property conditions & facilities, room comfort
El hotel deja mucho que desear, aun que ofrecen el servicio de agua caliente y fría, no es verdad, el servicio de regaderas pésimo, el servicio de restaurante muy caro, es increíble los precios, pague $180.00 por tres refrescos y unas papas grandes, la comida muy cara y termine mejor esperar a comer mas tarde, si así se tiene en mente promover el turismo local, mejor que ni lo hagan.
Stayed 3 nights in Sep 2018

2/10 Terrible

Rafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel sucio

Hotel sucio y con mal servicio,
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

Andreas Tulum June 2018

We have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.
Stayed 4 nights in Jun 2018

6/10 Okay

RODOLFO

bien ubicado

La ubicación buena para una noche nadamas porque hay muchos moscos y la habitación es muy pequeña, buen precio.
Stayed 1 night in Jun 2018

8/10 Good

rony de jesus

Liked: Cleanliness, staff & service, room comfort
Para pasar la noche esta muy bien

6/10 Okay

Ana Galaxia, Ciudad de México

Disliked: Staff & service
Las habitaciones no tienen botella de agua y aunque en el restaurante del hotel tienen refrigeradores, los dejan cerrados con candado y el que atiende no tiene la llave! No hay cerca ninguna tienda.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Hotel agradable

Buena ubicación, perfecto para descansar una o dos noches, malísimo el servicio de restaurante.
Stayed 1 night in Mar 2018

2/10 Terrible

Eduardo, Ciudad de México

Disliked: Cleanliness, staff & service, property conditions & facilities

Malísimo

Personal muy grosero y prepotente. Pésimo servicio
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
The location is excellent, however the rooms are basic and we didn't have hot water in room 1. It's an easy walk from the hotel to the ruins of Tulum. At night all the shops close, so to get anything you have to buy from Andrés or go into central Tulum. The hotel is close to a few cenotes which is good. Expect to be woken up around 7am as the area prepares for tours by playing music and loud noises.