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"Breakfast was excellent, with many options. The room was big, but had an odd layout. There was a sofa in the entry room and a wardrobe. Buy in the bedroom, not a single chair...only 2 small night stands. The bed and pillows were comfortable. Another oddity is spa use. It's available by reservation for 30 minutes and you need to pick up the key at the front desk. I went down at my time and she told me the guy had not returned the key. So, we went up together and she gave me the key and told me to return in a few minutes when the guy left. So by the time I entered it was 15 minutes into my 30. So, I literally soaked for 12, which gave me time to dry off and return the key to the desk for the next reservation. It's a stupid protocol."

"The hotel is located in a quiet, picturesque location. The reception staff is very friendly. However, the hotel itself is far from new. The carpet, furniture, and everything in the hotel are quite worn. My biggest complaint was the room cleaning policy, which requires you to vacuum and mop the floors, dust everywhere, and clean the kitchen and bathroom upon check-out, otherwise you risk losing part of your deposit. I would prefer the cleaning fee to be included in the room price by default."

"The hotel and location was excellent, my only concern was the price of the breakfast was expensive in comparison to what you can get a 5-10 walk to the square. The cost to use the spa i thought was also excessive 15 euro an hour per person and each time i checked it was empty."

"Great hotel, great location, great food Stayed during a 4 day trip. Excellent location to the slopes 1 min walk through the cut through, lockers for ski equipment and the spa is small but is great after a full day skiing/boarding. The hotel is lovely, some rooms dated both types of bathrooms are shown in pics. Hotel was clean, staff were very lovely and helpful especially Gerorgina (in housekeeping, always happy and smiling) and Phillippe on the bar/restaurant lovely and chatty. 1 receptionist though wasn’t so friendly and made you feel as you were bothering her just asking a question, not the nicest of greetings on arrival. food was great Spa €12 each for 1hr Taxi’s are non exsistent in Andorra so if your getting dropped off by coach at the town bus stop you have a 1/2 mile steep up hill walk with all your luggage. You can get an uber so diwnload the app. We will definitely stay again but will arrange an uber Next time"

"Small room with old carpet"

"Slope access was excellent ski in ski out. Receptionist was Brill and sorted out an issue upon arrival with great skill. It's quite a steep walk up and down to shops and bars so be prepared for that."

"We were surprised that the sheets and pillows were provided separately and we had to put them on ourselves. The pillows were low quality and flat. The location is convenient though not walkable to a lift. The pool closes at 19:00 so don’t expect to go after dinner. "

"The staff are excellent, professional kind welcoming. The "

"Spectacular rooms, beautiful little castle. Good service. Love the place. Bathroom as big as an apartment "