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Isabella Hotel and Suites

2.0 star property

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Close to Royal Ontario Museum, Isabella Hotel and Suites provides free continental breakfast, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant.

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Bar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Coffee/tea maker
Cable channels
Daily housekeeping
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Coffee/tea maker
Cable channels
Daily housekeeping
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Coffee/tea maker
Cable channels
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Hair dryer
Coffee/tea maker
Cable channels
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Suite, 1 Queen Bed

Standard Suite, 1 Queen Bed | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Standard Suite, 1 Queen Bed

Highlights

Air conditioning
Refrigerator
TV
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
Cable channels
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Queen Suite with Sofabed 

Deluxe Queen Suite with Sofabed  | Iron/ironing board, rollaway beds, free WiFi, bed sheets

Deluxe Queen Suite with Sofabed 

Highlights

Fireplace
Air conditioning
Refrigerator
TV
Separate bathtub and shower
Private bathroom
Jetted bathtub
Hair dryer
  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Located in Downtown Toronto, a neighborhood in Toronto, Isabella Hotel and Suites is near a metro station. Royal Ontario Museum and Hockey Hall of Fame are cultural highlights, and travelers looking to shop may want to visit CF Toronto Eaton Centre and The Distillery Historic District. Looking to enjoy an event or a game? See what's going on at Scotiabank Arena or Rogers Centre. Visit our Toronto travel guide
Map
556 Sherbourne St, Toronto, ON, M4X1L3

What's nearby

  • Downtown Yonge showing modern architecture, city views and signage
    Downtown Yonge
    10 min walk - 0.9 km
  • Toronto, Canada - November 28, 2020: University College Building in U of T St. George campus in Toronto. Created in 1853, University College Building has been designated a National Historic Site
    University of Toronto - St. George Campus
    13 min walk - 1.1 km
  • Royal Ontario Museum showing modern architecture, a city and street scenes
    Royal Ontario Museum
    20 min walk - 1.7 km
  • CF Toronto Eaton Centre which includes shopping and interior views
    CF Toronto Eaton Centre
    6 min drive - 1.8 km
  • Ryerson University
    14 min walk - 1.3 km

Getting around

  • Sherbourne Station
    3 min walk
  • Exhibition Station
    10 min drive
  • Toronto Pearson Intl. Airport (YYZ)
    42 min drive

Restaurants

  • Tim Hortons
    3 min walk
  • The Keg Steakhouse + Bar - Mansion
    7 min walk
  • McDonald's
    5 min walk
  • Mr. Jerk
    6 min walk
  • Starbucks
    7 min walk

About this property

Isabella Hotel and Suites

Hotel near University of Toronto - St. George Campus
Located close to Royal Ontario Museum, Isabella Hotel and Suites provides free continental breakfast, laundry facilities, and a fireplace in the lobby. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Limo/town car service, self parking (surcharge), and a TV in the lobby
  • A 24-hour front desk, an elevator, and a front-desk safe
  • Free newspapers, smoke-free premises, and coffee/tea in the lobby
Room features
All guestrooms at Isabella Hotel and Suites have comforts such as air conditioning, in addition to amenities like free WiFi.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 32-inch TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (CAD 30 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 10.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 30.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Hotel Isabella
Isabella Hotel
Isabella Hotel Toronto
Isabella Toronto
Isabella And Suites Toronto
Isabella Hotel and Suites Hotel
Isabella Hotel and Suites Toronto
Isabella Hotel and Suites Hotel Toronto

Frequently asked questions

Is Isabella Hotel and Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for CAD 30.00 per night. Limited spots are available.

What time is check-in at Isabella Hotel and Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Isabella Hotel and Suites?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Isabella Hotel and Suites located?

Located in Downtown Toronto, this hotel is within a 15-minute walk of Downtown Yonge and University of Toronto - St. George Campus. CF Toronto Eaton Centre and Scotiabank Arena are also within 3 mi (5 km). Sherbourne Station is only a 3-minute walk and Carlton St at Sherbourne St Stop is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Isabella Hotel and Suites Reviews

6.6

6.8

Cleanliness

7.2

Location

7.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 122 out of 997 reviews
Rating 8 - Good. 341 out of 997 reviews
Rating 6 - Okay. 296 out of 997 reviews
Rating 4 - Poor. 142 out of 997 reviews
Rating 2 - Terrible. 96 out of 997 reviews

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean shower and linens clean nice quiet room very comfortable bed hotel staff nice friendly will definitely stay again 👍 i stayed four nights so comfortable and peaceful.
Stayed 3 nights in Jan 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The I had was incredibly small and the door didn't lock. I was moved to the room below that was about the same size. The bed sheets had spots/stains on them in both rooms. The bathroom, although small, seemed to be the nicest part of the room but it wasn't super great. The windows in my room were cracked. The furniture is old and no well taken care of. The thermostat didn't work. The elevator is dated and very sketchy, also only holds about 1 persons - maybe 2 if you squeezed but wouldn't recommend. I have stayed in a lot of other places that were about the same price as this that were in better condition. Very disappointed. I only booked here as it was walking distance to my appointment the next day. Will not book again.
Stayed 1 night in Nov 2020

4/10 Poor

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not impressed

Our front desk staff was very helpful and tried to accomodate, but our sofa bed had sheets that had not been changed, there were crumbs and hair, the bathroom door couldn't close all the way, the TV didn't work, the table legs were broken, we had to prop them up with pillow cases so it wouldn't wobble, the windows were not operating, and it's old, so the noise from outside was intense, felt like all the windows were open 100% of the time!
Stayed 2 nights in Oct 2020

6/10 Okay

Aj, Vancouver

Liked: Cleanliness, amenities
Nice and clean place . Little small room But overall good.
Stayed 1 night in Sep 2020

2/10 Terrible

Alfonso de Jesus

Disliked: Staff & service, property conditions & facilities, room comfort

terrible service, terrible attention.

I had problems with the service, since the tv did not have cable service as indicated here, the tv remote control did not work, only in a tv channel, completely bored, we spoke to reception and they went to check and they said that we were right what something was wrong that they were going to change rooms but they did not, and after all I am still waiting for the refund of the $ 100 CAD that they request as a guarantee, I honestly do not recommend this place, invest $ 10 or $ 20 more but go to a place that really be comfortable and treat them well.
Stayed 1 night in Sep 2020

4/10 Poor

Pablo, Montreal

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Service is friendly, place is clean, Bed is comfortable but cor The same Price Of Holiday inn...!?
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Good: Great rainfall shower. Unsatisfactory: Dresser missing drawer. Small cramped room. But biggest negative was staff locking doors with bicycle chains after midnight which I wouldn’t doubt break health and safety codes because staff intervention is required in case of emergency.
Stayed 1 night in May 2020

8/10 Good

Verified traveler

Liked: Staff & service
Subway in 3 min erreichbar, Bus hält direkt vor der Tür. Supermarkt und Drogerie gegenüber. Hotel wird renoviert. Frühstück einfach. Zimmer ausreichend.
Stayed 4 nights in Mar 2020

4/10 Poor

Jean-Christophe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel à oublié

Chambre jamais nettoyée c’est sale par terre Hôtel en travaux déchets et sacs poubelles aux abords de l’hôtel, c’est pas agréable pour la vue juste à l’entrée Parking en extérieur non gardé et cher 90$ 3 nuits inadmissible Déçu pour le prix payé
Stayed 3 nights in Mar 2020

4/10 Poor

Antoine Jr

Disliked: Cleanliness, staff & service, property conditions & facilities

avoid

I found cocain on table floor wasn't sweep poor cleaning heating .... was a block heater Week day breakfast start at 8h w.t.f we are working !!! Easy way to save money very sad about this beads or good!
Stayed 1 night in Mar 2020

8/10 Good

Chloe, Montreal

Liked: Cleanliness, staff & service
Clean small but cozy very friendly staff. Well located if you're from out of town - easy to get to and lots of public transport available within walking distance.
Stayed 1 night in Feb 2020

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly, comfortable stay

Return visitor here. Friendly property, comfortable, convenient to subway. The immediate area is in transition, and a bit at the edge of things with a lot of construction. Although typical of much of Toronto. I felt safe. Comfortable bed, shower is small. Carpetless floor made the room feel somewhat barren. Modest breakfast- some unsweetened yogurt would have been nice. Generally clean public spaces, friendly staff
Stayed 2 nights in Jan 2020

4/10 Poor

Fana G.

Liked: Check-in

It looks nicer in the pictures

It just wasn’t for me.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, it’s located across the street from a coffee shop and grocery store. Quick Uber or taxi to Union Station. Exactly what I needed for two nights.
Stayed 2 nights in Jan 2020

4/10 Poor

Mark, Markham

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting bathroom, black mould throughout the shower area, soap film all over the soap dish in the shower, elevator was disgusting, low batteries on the TV remote, I had to unplug the TV. See for yourself, Room 302
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhappy Customer

I booked the room through this app, expecting a decent place to stay for the night. I arrive quite late as well which i’m is why we were trying to lay down. Upon payment, we were never told about any refund policy or anything when we got our room key. Immediately when we walked in the room we were uncomfortable. The sheets were dirty, pillows were missing, the whole place seemed dusty and dirty, and when we let the front desk know, he mentioned that he doesn’t see how it could be that way if it was one of their nicer more newer rooms. He then blamed house keeping, and I was still not offered any money back. We were forced to find another place to stay extremely late at night and I am extremely unhappy with my experience. I need a refund especially because we didn’t spend more than 2 minutes in the room because of how uncomfortable we were. At the price I paid, the room should not have been that disgusting.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Rummet var inte helt rent, lite småsmutsigt. Duschen var otroligt konstig, svårt att tvätta sig i den då strålen var svårhanterlig. Personalen var mycket hjälpsamma och de frågor och problem vi stötte på hjälpte de oss att lösa. Att checka ut mitt i natten var absolut inga problem, inte heller att ta frukost innan frukostserveringen öppnat var något problem. Frukosten var otroligt simpel, bröd, lite yoghurt, flingor, juice eller mjölk, banan/äpple, muffins. Pålägg till mackorna var endast jordnötssmör, sylt/marmelad eller smör. Första intrycket var inte så bra, men det växer med tiden. Nu i efterhand hade vi valt hotellet igen, man får det man betalar för - prisvärt hotell.
Stayed 11 nights in Dec 2019

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and clean
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre très petite, beaucoup de bruit jour et nuit, chambre pas nettoyé.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
The hotel was very clean but is definitely not as shown in the pictures on the website. The rooms are tiny barely enough room for two people to move around and the receptionists are very unfriendly seeming annoyed by your arrival.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable queen size bed, small but adequite bathroom, clean room.
Stayed 1 night in Dec 2019

8/10 Good

L.V., Belgium

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff (reception), small but good breakfast.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

기대에 못미침

위치때문에 선택했지만. 시설은 낡고 너무 좁아서 별로 였슴.
Stayed 1 night in Dec 2019

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo custo-benefício

Foi tranquila. Estávamos preocupados com a vizinhança, mas não houve problema. Os atendentes (Leo em especial) foram atenciosos, limpeza foi diária, o metrô fica a duas quadras e o ônibus passa bem na frente do hotel. Ótima opção para um casal que busca um bom custo-benefício!
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Convenient to subway train. A Tim Horton's and grocery store across the street were convenient.
Stayed 2 nights in Nov 2019