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"The hotel and Bana Hills itself were beautiful. Staff were very helpful and responsive despite the crowd. "

"We absolutely loved everything about our stay at a Banyan Tree hilltop villa! Our concierge, Man, was so attentive and made our stay extra special. He truly thought of everything, from afternoon tea services to customizing our daily schedules. The breakfast and Thai restaurants were both amazing. We also loved our spa services. The villa was huge and had a great view. This was one of our favorite resort stays ever."

"From beginning to end, Vedana Lagoon Resort delivered the best travel experience we have ever had, and we have traveled to many countries around the world. The level of customer service is truly next level. Even before our arrival, the team had already opened a WhatsApp chat to assist us, which immediately made us feel cared for and supported. We originally booked a water villa, but just two days before our trip my wife broke her hand and had to undergo surgery. Traveling with two small children (a 2-year-old and a 7-month-old) made us realize that the water villa would no longer be suitable. This is where Vedana truly exceeded all expectations. Cam deserves a very special mention and our deepest gratitude. From the first moment we explained our situation, she handled everything with incredible professionalism, kindness, and genuine care. I can honestly say that I have never experienced customer service at this level before. Without hesitation, Cam offered to change our room to a waterfront villa—and went even further by upgrading us to a two-bedroom villa, which made an enormous difference for our family and allowed us to truly relax during our stay. We arrived after midnight, and despite the late hour, Cam was personally there waiting for us to ensure everything went smoothly. The check-in process was effortless, and we immediately felt welcomed. The villa was stunning, spotlessly clean, modern, and very spacious. "

"The location is great, and the room is clean. I recommend it, especially if it’s your first time in Da Nang, Vietnam."

"GOOD FREAKN HOTEL ALWAYS ON TIME,THE STAFF REALLY CARESSS THE FOOD WAS AMAZING,THE FOOD WAS GREAT INCLUDING THE VIEW FROM THE ROOM WITH THE POOL..THERE WAS A LITTLE MISCOMMUNICATION WITH THE 1 MILLION VND credit THS HOTEL GAVE US pER DAY WE DIDNT KNOW ABOUT BUT WE TRYd TO USE AS mucH AS WE CAN BEFore WE LEFt OVER ALL Great STAY WILL VISIT AGAIN with are children in the future God willing..."

"Overall excellent"

"Clean room and very spacious. Loved the water park. "

"The staff was amazing and made the check in process extremely efficient despite my midnight arrival. "

"The whole facility was incredibly clean and well maintained . Thank you to all the staff. You were attentive and kind."