"We booked this hotel at the last minute due to a large softball tournament weekend, which resulted in a room rate that was far higher than what this property would normally justify. While we understood the premium pricing due to demand, the condition of the hotel was unacceptable.
The first room we were assigned smelled strongly of cigarette smoke, was dirty, and had a nightstand missing from the wall. It appeared to be an out-of-service room that was put back into use because the hotel was full. After we complained, we were moved to another room that was somewhat better, but it still had significant issues. The temperature never dropped below 73 degrees, and there were numerous gnats around the windowsill and air conditioning unit, indicating a possible leak or ongoing maintenance problem.
The overall condition of the property was extremely poor. Trim pieces were falling off walls both inside and outside the hotel. The ice machines were barely functional, and the property had only one elevator for the entire hotel. The elevator was exceptionally slow and created long wait times throughout our stay.
We understand paying higher rates during a busy tournament weekend, but guests should still expect clean, well-maintained accommodations. Unfortunately, this hotel did not come close to meeting those expectations, and the condition of the property was not reflective of the premium price being charged."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
