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"An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again. "

"Ok "

"Soso"

"Worst stay at a resort. Staff are not friendly at all, except for the barman at Sega stage. Everyone else makes it feel like they’re doing you a favor. My wife has a medical condition which we tried to get assistance from the front desk and the guy who’s responded couldn’t be less helpful. He was cold and unhelpful. The food is tasteless and boring the exact same menu every single night at the buffet. The entertainment was terrible, they literally hired 3 people to dance randomly on stage. The African night has some good parts but ultimately boring. The resort has no fun activities and the sloped beach lacked beach umbrellas so you’re sitting in the open hot sun. The pool has sporadic activities that catered to a much older group over 60s. The resort is away from everything and over an hour from the airport. The minibar is abysmal for the price you pay, a few sodas and water and 1 beer. No snacks no variety. The in room dining has 3 cold sandwich options for food, that’s it. I can’t believe the price for this horrible experience. I’ve stayed in cheaper better run resorts in Mexico, Dominican and the other side of Mauritius. What a disappointment."

"Fake man made beach but well designed. Rooms good, amenities good. Use the “all-inclusive” feature if staying here. Expensive to dine and drink otgerwise"

"Where can I start! The grounds are stunning, rooms very clean.. staff is absolutely amazing. Food is also top notch at all of the restaurants. The morning buffet is amazing and the dinner buffet is equally amazing although to me just a tad pricey. We stayed in a suite and I can tell you that it was very comfortable. A bit aged but very comfortable. I would recommend this property 100 percent. "

"The hotel is one of the best I have visited in the world. The service, the staff at all levels were exceptional. The food in the dining room was excellent. Each of the hotel staff went out of their way to do us good. Really great. Highly recommend."

"Rooms were fine and staff was very courteous"

"Staff were lovely and welcoming. Room was tidy and cleaned daily. Easy access to so many amenities like beach, shops, restaurants and supermarket"