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"Everything was great ! Customer service was excellent! "

"Here’s a polished, positive review you can use: ⸻ I recently stayed at Best Western Phagwara with my elderly mother, who is a wheelchair user, and our experience was absolutely wonderful. From the moment we arrived, the Hotel Manager went above and beyond to make sure my mother was comfortable. They thoughtfully arranged for extra grab rails in the bathroom, which made a huge difference and showed genuine care and attention to accessibility. It gave us great peace of mind throughout our stay. The staff were exceptionally polite, respectful, and always ready to assist with a smile. Nothing ever felt like too much trouble. The hotel itself is very clean and well-maintained, creating a comfortable and welcoming environment. The food deserves special mention — the restaurant serves absolutely amazing meals, and the breakfast buffet was excellent with a wide variety of fresh and delicious options to start the day. We truly appreciated the kindness, professionalism, and attention to detail shown by everyone at the hotel. I would highly recommend Best Western Phagwara, especially for families traveling with elderly guests or anyone needing a little extra support. We look forward to returning!"

"Great staff. Sejal, Amit, in all the staff were just amazing appreciate everybody’s attention to detail"

"Good survice"

"All is good ! Good service "

"All good"

"The hotel is an excellent value for your money and the rooms, in-house restaurant and other services are of very high quality. The only caveat is that it is located a bit outside the city on a busy highway bypass. Although the rooms themselves were quiet, the area around is very busy and not very walkable or have other eating options etc nearby. Getting taxis at short notice is also a problem. The front desk can, however, arrange transportation if notified in advance."

"Staff was very responsive "

"Lovely hotel. Great service. Always very prompt when requesting help. Would definitely recommend. "