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"Courteous staff even though the language differences "

"The front desk spoke English that was a huge help ... the room had a broken bathroom door lock. And didn't close. The H-VAC NEEDS TO be cleaned and sanitized. The a c did work well. Our room, on the 27 floor was quiet. It also came with a nice view. The windows do not open for any fresh air. They advertised that they have a steam room. But of course it was broke down. ITSOUNDS down for a long time.. NO ICE MACHINES. NO WATER MACHINE'S IN THE HALLWAYS. NOVANDIAN MACHINES TO GET SNACKS. the bathroom sink was loose and made it hard to use. But it did work. STAFF WERE KIND. THAT I REALLY APPRECIATED.!! THE 3 ELEVATORS WORKED WELL AND OPERATED RELATIVELY FAST. THE LOCATION AND PARKING WAS GREAT SO WAS OVER HEAD TUNNEL ACCESS TO THE MALL AND CASINO .. SUPER COOL 😎 "

"Lots of breakfast choice and long hours. V near metro. Clean room, comfy big bed and balcony. Enjoyed the pool and gym too"

"Great breakfast and staff. Pillow choice could be better, such as memory foam"

"Good location, but very basic room with bathroom and walls that need urgent maintenance. Very loud and no sound proofing between rooms and from outside!"

"Staff not friendly"

"Multiplaza mall very close by "

"My girlfriend and I had a great 3-day stat at the Principe hotel in Feb 2026 for a phenomenal price. The hotel was very nice, quite and clean with large rooms. We actually got moved right away to a far larger room (for no charge) because the A/C in our first room was not working properly. The staff could not have been nicer. The location of the property in the nice and safe Congrejo neighborhood was great, with plenty of good restaurants steps away. In truth, the Principe was one of the best stays/deal I have ever had in my travels. "

"Xo"