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"Although staff were friendly, we were disappointed by their claim that the only room non smoking room they had was on a low floor overlooking the a/c equipment. No hand towels in the bathroom."

"Initially the room given was a smoker room but lucky enough was changed to a non-smoker on the same night. Otherwise it's unbearable having to endure the smell of the smoke all night long. Staff were very friendly but that was the last night stay there where the room above was very noisy with lots of sounds from people above stomping or running around making so much noise close to 11:00 at night. I reported to the reception but no action was done for half an hour and when I called back with irritated tone the staff hung up on me. That was extremely rude. Those noises need to be dealt with well and quick to ensure other people's comfort. The gym has more than what usual other hotels equipment has. Pity the air conditioning stopped working or maybe deliberately stopped to save energy. Was quite unpleasant to do cardio just using fan on the floor. The breakfast has lots of variety of local and Continental options which caters everybody. Staff there we're very helpful and friendly."

"Had a nice overnight stay coming through Makassar "

"As always, the staff are friendly, professional, and very helpful."

"Our complete experience was terrific! All areas of the hotel were spotless. The rooms were very nice and comfortable with the TV which we didn’t watch much was very good and the wifi was stable. The breakfast was fantastic with a great assortment enough to please everyone no matter what they preferred for breakfast. The staff kept the serving plates full and were always there to help and even get for you anything you wanted. I can’t say enough about how well the staff at breakfast and as well anywhere else in the hotel were fantastic. The people cleaning the room was great and always checked with us to make sure everything is the room was ok and if we needed anything. All was fantastic. Thank you very much for a great visit. "

"The breakfast was just okay, not much variety, and only one protein choice, usually fried. The customer service wasn't great either, and I didn't feel like I got my money's worth. On my last day, they suddenly gave me a menu and said I could pick something if I didn't like what was available. I was there for four days and never got that option before. I guess it was their last attempt to fix things, but it was too little, too late."

"Nice room nice staff Nice gym"

"Room was well worn and tired as were the sheets and towels. Staff was friendly and helpful. "

"I enjoyed my stay at the Best Western Lagoon Hotel. The check-in was easy. I asked for a room on a high floor and I got it. I thought the staff at the hotel was attentive. There are two downsides to the hotel. There are only two elevators for a 12-story hotel. The elevators are slow. There are no clear signs pointing to the stairs. The other thing lacking is good lighting in the rooms. The room is dim. The bathroom mirror lighting is dim and very hard to get a good shave. Yes, I would stay at this hotel again. The views from the room are worth it."