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Best Western PLUS Old Tollgate Hotel

Property class: 3
Guests enjoy lunch and dinner at the eco-certified restaurant while having easy access to nearby attractions with convenient bike rentals from the hotel

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The Best Western PLUS Old Tollgate Hotel provides an eco-friendly retreat in the city center. Travelers can savor meals at the on-site restaurant throughout the day and borrow bikes to explore the surrounding area with ease.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

About the neighborhood

Located in Steyning, Best Western PLUS Old Tollgate Hotel is in the city center. The area's natural beauty can be seen at South Downs National Park and Brighton Beach. Southwick Leisure Centre and TeamSport Go Karting Brighton are also worth visiting. Visit our Steyning travel guide
Map
The Street, Bramber, Steyning, England, BN44 3WE

What's nearby

  • A red and white lighthouse on a rocky shore with waves crashing nearby.
    South Downs National Park
    3 min walk - 0.3 km
  • Bramber Castle
    2 min walk - 0.2 km
  • St Mary's House and Gardens
    4 min walk - 0.4 km
  • South Downs Way National Trail
    12 min walk - 1.1 km
  • Steyning Leisure Centre
    3 min drive - 2.7 km

Getting around

  • Shoreham-By-Sea Station
    7 min drive
  • Heathrow Airport (LHR)
    89 min drive

Restaurants

  • The Britannia (Harvester)
    8 min drive
  • The Crabtree Inn
    8 min drive
  • Piston Broke
    6 min drive
  • The Amsterdam
    5 min drive
  • Buckingham Arms
    7 min drive

About this property

Best Western PLUS Old Tollgate Hotel

  • Hotel near South Downs National Park
  • A garden, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Best Western PLUS Old Tollgate Hotel. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Free self parking
    • Full breakfast (surcharge), bike rentals, and an electric car charging station
    • A porter/bellhop, a front-desk safe, and a 24-hour front desk
  • Room features
  • All guestrooms at Best Western PLUS Old Tollgate Hotel include amenities such as free WiFi and safes, in addition to free newspapers and minibars.
  • More conveniences in all rooms include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and tubs or showers
    • Flat-screen TVs with cable channels
    • Free infant beds, coffee/tea makers, and daily housekeeping

Similar properties

Exterior
The Castle Inn Hotel
Steyning
  • Parking included
  • Restaurant
  • Business services
  • Bar
8.6 out of 10, Excellent, 423 reviews
The price is AED 464
AED 557 total
includes taxes & fees
6 Sep - 7 Sep
The Castle Inn Hotel
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 12.50 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • At least 80% organic food
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Frequently asked questions

Is Best Western PLUS Old Tollgate Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western PLUS Old Tollgate Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Best Western PLUS Old Tollgate Hotel?

Check-out is at 11 AM.

Where is Best Western PLUS Old Tollgate Hotel located?

Located in the heart of Steyning, this hotel is within a 5-minute walk of St Mary's House and Gardens and South Downs National Park. Bramber Castle and South Downs Way National Trail are also within 15 minutes.

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Reviews

Best Western PLUS Old Tollgate Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 68 out of 153 reviews
Rating 8 - Good. 74 out of 153 reviews
Rating 6 - Okay. 7 out of 153 reviews
Rating 4 - Poor. 3 out of 153 reviews
Rating 2 - Terrible. 1 out of 153 reviews

Reviews

Verified review

8/10 Good

Verified traveler

Liked: Staff & service, amenities
The receptionist was very friendly and helpful. We were also upgraded which was a nice surprise. The bedrooms could do with some updating and a good clean as there were quite a few cobwebs.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will always stay there when in the area, it cannot be faulted for the price, staff & food.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
We have stayed several times and the standards are always the same - very good in every respect. It is a reliable hotel.
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful and the breakfast was superb.
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

+ Plus

Really nice stay ..... well worth the Plus.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our time in the hotel
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Lovely Hotel In A Quiet Pretty Village

We wanted to spend a couple of days in the Brighton area, but wanted a hotel out of town, somewhere quiet. Came across the Old Tollgate in our search and it looked really good. From our arrival and checking in, to service at the bar and restaurant, all the staff were very friendly and accommodating. The room was very comfortable, with almost silent air conditioning, under floor heating (handy in winter), and a very comfortable bed. The food in the restaurant was excellent. The buffet Breakfast had a great choice of fruit and cereals as well as hot dishes. The carvery in the evening was the nicest we have been to in a long time as well. After dinner we recommend a walk around the village, which is very pretty. You also have Bramber Castle ruins practically opposite the hotel. Not a lot to see there, but interesting history. Next time we are in the area we won't even look anywhere else, we would love to go back.
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

MRS SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night stay, house hunting.

First time staying at BW in this country, Room clean, bed comfortable, food great, staff couldn't be more helpful and friendly. Will definitely stay with this franchise in the future. Thankyou Bramber Staff.
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Carvery Food

Nice hotel for stop over. Very helpful staff. But disspointed woth hotel charging £50!! For carvery for adult and child who just turned 13. No way my daughter ate £25 worth food. Despite bringing this up. We had no choice. Option of main and desert would b nice. We paid for starter we never had .For purely this reason wouldnt stay again. Shame.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Let down by bad wifi.

We stayed here as part of a road trip around England. Our room was clean and comfy and had everything we needed - except good wifi! Reception said their was a problem with the wifi - a BT issue and it was in a black spot as well. After trying for a few hours to get reception we went to a pub up the road and got good reception and wifi. So unsure what the real story was. Good wifi is crucial for today’s travellers. Dinner in the restaurant was good - a buffet. Breakfast also good. In a little village so quiet and charming. Great walk up to the old church and castle ruins. Would have rated higher if not for the wifi.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good but

Excellent apart from bathroom which was well fitted but shower was useless
Stayed 4 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with lovely new bathroom. Lots of hot water and everything else for comfort. Communal areas were inviting and food good. Overall a welcoming and enjoyable experience after a day walking the SDW.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed very late check in and all went smoothly. Room pleasant and selection for breakfast very good. Easy check out.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Haydon

Liked: Cleanliness, staff & service, property conditions & facilities

A great stay

The staff were great. People need to be shown more thoroughly how to use the Carvary. The Carvary was very well priced - great value. Once I asked it was all explained! The room was excellent apart from TV Reception and the duvet was too hot. It felt that they were winter duvets and far too hot for a June night’s sleep. This made sleeping quite difficult, when normally I am a solid sleeper.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ligging was uniek , personeel super vriendelijk. Netjes
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we were made to feel very welcome. The hotel receptionist, Amelia, was amazing. Subsequently every member of staff we met, including the manager, Chris, were really friendly and helpful.
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Wheelchair user. They put me in a standard room ..................
Stayed 1 night in May 2019
Verified review

2/10 Terrible

nicola

Disliked: Property conditions & facilities, room comfort

Worst stay ever

I have used Hotels.com for 3 years now and I have to say this is the worst hotel for the money that I have stayed in. I like comfort and for £92 I feel totally ripped off! The bed had so many springs sticking out all over the mattress. The owner should try sleeping on it. How can they justify his expense, such a very old fashioned room and not worth the money maybe £45! I would not recommend anyone to stay there and I feel totally let down by both the hotel and hotels.com. However I did have a nice meal!
Stayed 1 night in May 2019
Verified review

8/10 Good

maria d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room very comfy, food really good, staff helpful and friendly and location could not be better. Enjoyed our stay. Would recommend without hesitation.
Stayed 1 night in May 2019
Verified review

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant accommodation and surrounding. Disappointed in Sunday's evening buffet as, though booked in advance, the buffet was quite dry. My husband asked for rare beef but was given the outer edge, which was far from rare or hot. I had the chicken which was also dry. My preferred choice was salmon but the idea of salmon in a tomato sauce was unacceptable.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Village très joli et l’hôtel est en harmonie avec cette superbe région
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Olde World Charm

Lovely relaxing weekend away. The hotel is back in time in a mainly good way. Staff are cheery and actually seem pleased to help. The food was great and room comfortable.
Stayed 3 nights in Apr 2019
Verified review

8/10 Good

fj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

will go back

clean comfortable room. good location for walking to south downs
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. They even gave us an Easter egg. The room was clean and spacious
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely end of winter break

Our stay was very enjoyable and in a good location for the places we wanted to visit.
Stayed 3 nights in Apr 2019