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O2 Beach Club & Spa by Ocean Hotels - All Inclusive

5.0 star property
Oceanfront luxury awaits with three resort-style pools, where guests can enjoy delicious on-site dining while relaxing by the sea

Choose dates to view prices

O2 Beach Club & Spa by Ocean Hotels - All Inclusive offers oceanfront relaxation with thoughtful amenities. Guests enjoy a complimentary breakfast buffet, pamper themselves at Acqua Spa, and choose from four restaurants. Three outdoor pools and two swim-up bars provide perfect spots to enjoy the sunshine.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
The current price is AED 2,382
AED 2,774 total
includes taxes & fees
29 Jun - 30 Jun

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Luxury Suite, 2 Bedrooms, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Luxury Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 95 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds
  • Free WiFi

View all photos for Luxury Suite, 2 Bedrooms, Oceanfront (Concierge)

Luxury Suite, 2 Bedrooms, Oceanfront (Concierge) | Free minibar, in-room safe, desk, laptop workspace

Luxury Suite, 2 Bedrooms, Oceanfront (Concierge)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 135 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Luxury)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Oceanfront (Luxury)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View (Luxury)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Ocean View (Luxury)

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Luxury Suite, 2 Bedrooms, Bay View (Concierge)

Luxury Suite, 2 Bedrooms, Bay View (Concierge) | Free minibar, in-room safe, desk, laptop workspace

Luxury Suite, 2 Bedrooms, Bay View (Concierge)

7.4 out of 10
Good
(3 reviews)
  • Bay view
  • 154 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds
  • Free WiFi

View all photos for Junior Suite, Pool View (Luxury)

Junior Suite, Pool View (Luxury) | Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Pool View (Luxury)

8.8 out of 10
Excellent
(11 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite (Luxury, Swim Up)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Luxury, Swim Up)

9.0 out of 10
Wonderful
(6 reviews)
  • Partial ocean view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Luxury Suite, 1 Bedroom, Oceanfront

Luxury Suite, 1 Bedroom, Oceanfront | Living area | Smart TV, books

Luxury Suite, 1 Bedroom, Oceanfront

8.4 out of 10
Very good
(11 reviews)
  • Ocean view
  • 79 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Club Room

Free minibar, in-room safe, desk, laptop workspace

Club Room

  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Suite, 2 Bedrooms, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Luxury Suite, 2 Bedrooms, Oceanfront

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 87 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds
  • Free WiFi

View all photos for Luxury Suite, 1 Bedroom, Oceanfront (Concierge)

Luxury Suite, 1 Bedroom, Oceanfront (Concierge) | Free minibar, in-room safe, desk, laptop workspace

Luxury Suite, 1 Bedroom, Oceanfront (Concierge)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

About the neighborhood

Located in St. Lawrence Gap, O2 Beach Club & Spa by Ocean Hotels - All Inclusive is on the beach. Kensington Oval is a notable landmark, and the area's natural beauty can be seen at Dover Beach and Rockley Beach. Traveling with kids? Consider Barry's Surf Barbados Surf School and Oistin's Friday Night Fish Fry. With snorkeling and surfing/body boarding nearby, you'll find plenty of adventures in the water. Visit our St. Lawrence Gap travel guide
Map
Dover Beach, St. Lawrence Gap, Christ Church, 18075

What's nearby

  • Sea Turtle
    Turtle Beach
    1 min walk - 0.1 km
  • Maxwell Beach
    Maxwell Beach
    1 min walk - 0.2 km
  • Dover Beach
    Dover Beach
    4 min walk - 0.4 km
  • Scenic view of St. Lawrence Bay in Christ Church, Barbados
    St. Lawrence Bay
    18 min walk - 1.5 km
  • Barry's Surf Barbados Surf School
    3 min walk - 0.3 km

Getting around

  • Grantley Adams Intl. Airport (BGI)
    20 min drive

Restaurants

  • Neptunes Mediterrean Seafood
    7 min walk
  • Braddie's Bar
    10 min walk
  • The Cake Lady Coffee Shop
    3 min walk
  • Heart & Sol
    4 min walk
  • Car-Bar
    10 min walk

About this property

O2 Beach Club & Spa by Ocean Hotels - All Inclusive

  • Luxury all-inclusive hotel near Dover Beach
  • A free breakfast buffet, 2 swim-up bars, and 2 beach bars are just a few of the amenities provided at O2 Beach Club & Spa by Ocean Hotels - All Inclusive. With a beachfront location, sun loungers, and kayaking, this hotel is the perfect place to soak up some sun. Indulge in a facial, a deep-tissue massage, and a body treatment at Acqua Spa, the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a poolside bar and a free grocery shopping service.
  • You'll also enjoy perks such as:
    • 3 outdoor pools along with 2 swim-up bars and pool umbrellas
    • Free self parking
    • An electric car charging station, a front-desk safe, and a gift shop
    • A paddleboard on site, books, and massage treatment rooms
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 127 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and free stocked minibars.
  • Extra amenities include:
    • Highchairs and childcare services
    • Recycling and LED light bulbs
    • Free toiletries and hair dryers
    • Furnished balconies or patios, wardrobes/closets, and a personal chef

All inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • In-room minibar (all beverages included)
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Kayaking
    • Snorkeling

Land activities

  • Fitness facilities

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 beach bars
  • 2 swim-up bars
  • 4 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Books
  • Evening entertainment
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Paddleboard
  • TV in common areas
  • Water sports equipment

Family friendly

  • 3 outdoor pools
  • High chair
  • In-room babysitting (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-inch smart TV

Food and drink

  • Champagne service
  • Chef service
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per day
  • A tax is imposed by the city: USD 9.63 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is USD 9.63 for the first bedroom per night, and increases by USD 9.63 per night for each additional bedroom.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the spa

Frequently asked questions

Does O2 Beach Club & Spa by Ocean Hotels - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at O2 Beach Club & Spa by Ocean Hotels - All Inclusive?

As of 27 June 2026, prices found for a 1-night stay for 2 adults at O2 Beach Club & Spa by Ocean Hotels - All Inclusive on 29 June 2026 start from AED 2,382, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is O2 Beach Club & Spa by Ocean Hotels - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at O2 Beach Club & Spa by Ocean Hotels - All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at O2 Beach Club & Spa by Ocean Hotels - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at O2 Beach Club & Spa by Ocean Hotels - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, and more.

Where is O2 Beach Club & Spa by Ocean Hotels - All Inclusive located?

Nestled on the beach, this St. Lawrence Gap hotel is within a 10-minute walk of Turtle Beach and Dover Beach. Miami Beach is 2.1 mi (3.5 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

O2 Beach Club & Spa by Ocean Hotels - All Inclusive Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 156 out of 249 reviews
Rating 8 - Good. 43 out of 249 reviews
Rating 6 - Okay. 28 out of 249 reviews
Rating 4 - Poor. 11 out of 249 reviews
Rating 2 - Terrible. 11 out of 249 reviews

Reviews

Verified

8/10 Good

Deidre L

Liked: Cleanliness, amenities, property conditions & facilities
O2 was nice, but I was bamboozled by the pics advertised with crystal clear water at the beach. This was not true at this hotel. Rooms were well maintained and clean. Most of the staff was so so, but there were a few that were very friendly & helpful. Overall I enjoyed my stay but I will not return.
Stayed 6 nights in Jun 2026
Verified

8/10 Good

Saikat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Friendly staff and very relaxing vibe and entertainment. Beach front nice but not ideal for swimming. Pools were great and bar service was amazing. All restaurants were unique especially Oro which was tantalizing. Will be back again. Love Barbados 🇧🇧
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Kristine Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Incredible staff!
Stayed 7 nights in May 2026
Verified

10/10 Excellent

sean w

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food, nice smaller resort that can cater well to allergies and food restrictions. Just returned from our first visit at O2. Impressed by the level of attention staff pay to allergies and celiac needs of guests. Staff was well informed and we even had one of the chefs one night check in on us. Its great to be able to actually enjoy our stay without issue in that regards. While this is a smaller resort we found it had everything we needed. Multiple restaurants, great location, nice room and very friendly staff. I'd definitely go back in the future
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Bulbul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an absolutely wonderful stay in Barbados! Traveling with a five-year-old and an 18-month-old can sometimes be challenging, but the entire staff made us feel comfortable, welcomed, and truly cared for from the moment we arrived. The resort itself was beautiful — the ocean views were breathtaking, the rooms were spotless, comfortable, and very well maintained, and the overall atmosphere was relaxing and family-friendly. One of the highlights of our trip was the food. Everything we ate was excellent, and the chef went above and beyond to accommodate our family’s needs. We were genuinely impressed by the quality, variety, and attention to detail. What really made this experience special, though, was the staff. Everyone was incredibly friendly, kind, and attentive. They treated us like family, and that level of hospitality made our vacation unforgettable. Overall, we had an amazing experience and created memories we’ll cherish forever. We would absolutely recommend this resort to families looking for a relaxing and welcoming getaway in Barbados! At 02 beach club
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Jacintha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to unwind and enjoy island life. We had a lovely time here. The staff was outgoing. The service and entertainment was amazing. The food was delicious. Love the amount of fruits they provided at each meals. Each restaurant provided excellent meals. Our room had an ocean view and I was giddy every morning taking in the view. Liked it so much we are going to bring our boys next time.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was brilliant, we loved it and will 100% be back!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Gina R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly a 5 star, the only thing missing is more fu activities during the day and music should be playing all day and night rather you have a DJ or not. The food was amazing and the staff truly out do themselves. They could communicate more with guest, not very much of that.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Vacation!
Beautiful views!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and lovely hotel . Could just do with a bit of TLC .Everything was good just not amazing
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Elizanne Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the 2 bedroom suite, it had 2 bathrooms, 2 bedrooms, 2 balconies and a great sense of space. Rooms were cleaned every day and there was a turn down service. Would highly recommend this resort to everyone. All-inclusive facilities were great, loved the pina coladas and mango coladas, and the staff couldn’t be nicer to us. Would definitely recommend it to anyone on a trip to Barbados.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Julysa

Liked: Cleanliness, staff & service
Needs to upgrade other side of the building and amenities
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness
Very clean and very very nice staff.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Tammy

Liked: Cleanliness
We stayed at this property for one night when the air space closed at Barbados airport due to an air traffic controller strike. Pros: beautiful clean property, stunning beach view rooms, great food and drink & friendly serving staff. Cons: check in process painful and daunting. I understand that day was chaotic but we had a paid reservation and just kept getting bumped by people that had checked out and returned to the hotel due to cancelled flights. When we first arrived they said they couldn’t guarantee we would get our rooms even though we had a paid in full reservation. After waiting over 2 1/2 hours in the lobby and finally pushing to get rooms at 4:00 to utilize the facilities we paid for we finally got in at 5:00pm. It was a stressful day not knowing if we had a place to sleep that night. In the end, we loved the resort and the service staff at the bars, coffee bar, Elements restaurant and especially Nikoli who was great at being very attentive to our needs. Also a great big thank you to the chef at Elements for providing information on gluten free options on the buffet and a special dessert.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Per Rauff

Liked: Cleanliness, staff & service, amenities
Værelset er fint. Stranden fin - men umuligt at bade pga kæmpe bølger Madrasser på solbænke trænger til udskiftning Solbænke ryddes ikke på plads om aftenen Det kvindelige personale i bar og restaurant er ikke så venlige som de mandlige.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
friendly and help full staff, clean rooms, great location. highly recommend.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Gina

Amazing resort that just needs a little more excitement
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing..so very clean…food was great… rooms were perfect…staff were friendly for the most part..I felt like they could have a better itinerary..there were NO activities at all..also neither jacuzzi was working and they knew from when we got there.. nobody had them fixed..and I have been to so many resorts before but the service here was by far the slowest I have ever seen.. 4 hours for dinner is ridiculous and at breakfast the coffee took forever.. it was not even close to being sold out. I felt like the people who check you in could be a little more knowledgeable and friendlier… the bartenders were the friendliest.. Ekeel Jacob..Shaq were amazing… I would definately recommend this resort it just needs a little more fun
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

Eduardo

Liked: Cleanliness
Disliked: Staff & service, amenities
O quarto é bom, mas o serviço do hotel é impossível ser pior. O pior custo benefício que já tive, pelo preço cobrado a qualidade dos alimentos e das bebidas é inaceitável. Funcionários indelicados e de mau humor todo o tempo, salvo raríssimas exceções. Uma enorme decepção.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Trisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the location of the O2 resort. It is a beautiful ocean front view and very clean outside areas. The staff is very friendly, not going to go the extra mile but very friendly and do their job. I do recommend tips as the top staff will want to help out more. Housekeeping cleans but not great. Maybe like a 5/10 for housekeeping. They don’t restock all the towels or the free mini bar fridge very well. I would also recommend taking any valuables such as jewelry or cash everywhere with you. We did have $80 taken from our son’s wallet by housekeeping and our safe code was also oddly changed and we had to get maintence and we were missing $220. Otherwise everything was good. Housekeeping would be our biggest issue. Our trip was still great and we loved the Island!
Stayed 6 nights in Jan 2026
Verified

4/10 Poor

Michael

Disliked: Staff & service
Nice hotel. Very nice rooms. Great views. Mediocre food. Terrible service. Room cleaned but no fresh towels. Called Housekeeping for towels and waited two hours. Gave them a list of what we wanted the minibar stocked with and they stocked it once. After about 4 hours. Said we would have to call every time we wanted anything added. At the beach there were a dozen recliners and 6 beach umbrellas lying there. We asked attendants to put up an umbrella and 2 loungers for us since all were full. They said they all were broken. We later saw them put up an umbrella and two loungers for someone who tipped them. Life is too short to put up with that kind of service at an expensive supposedly all-inclusive resort! It started when we checked in. We had requested a room with two beds but were put in a room with one. Although they had said bedding types were not guaranteed, they had guaranteed me a room with two beds in a telephone conversation before arrival which had kept me from booking another hotel instead. . After waiting 45 minutes to talk to a manager it only took two minutes for him to get us a two bed room by checking the computer to see if one was available (there were two). Apparently, the front desk personnel couldn’t be bothered to do that. I exclude the waitstaff and bartenders from this bad review. They were adequate. The spa staff was very responsive setting up appointments for my partner although she only found one of three treatments to be excellent.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was wonderful, our room was everything we could have asked for and more with beautiful views of the beach and stunning sunset every day. The staff were fantastic, super friendly and helpful they all made us feel right at home and like we could ask anything anytime. Great food, great entertainment ( New Year’s Eve was brilliant) and great location. Will be back very soon
Stayed 11 nights in Dec 2025
Verified

2/10 Terrible

Santonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Where to start. The staff at O2 are very rude and will gaslight you if you have an issue. The hot water did not work in my room and they did NOTHING to rectify the situation. After having a maintenance person come twice, the water remained cold and when I confronted them about the situation they told me “the maintenance person said they came and the water was hot”. I’m sorry but why would I make up not having hot water? Ridiculous. This was one of the worst all inclusive experiences. The manager is incompetent and does not thoroughly investigate or attempt to give exemplary customer service. The food here is decent and the beach is beautiful but the staff, many of them have an attitude. I will never return.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, rooms and spectacular view of ocean. Very family friendly with everything near by.
Stayed 6 nights in Dec 2025