Bon Hotel Shelley Point

Property class: 4

Choose dates to view prices

Reviews

7.6 out of 10
Good
Consider a stay at Bon Hotel Shelley Point and take advantage of free breakfast, a golf course, and 2 poolside bars. Indulge in a body treatment, a facial, and a massage at The Shelley Point Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mediterranean cuisine. In addition to a terrace and a garden, guests can connect to free WiFi in public areas.

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant

Room options

View all photos for Luxury Suite

Luxury Suite | Minibar, in-room safe, desk, blackout drapes

Luxury Suite

  • Garden view
  • 30 sq m
  • Sleeps 2

View all photos for Garden Suite

Garden Suite | Minibar, in-room safe, desk, blackout drapes

Garden Suite

  • Golf view
  • 35 sq m
  • Sleeps 2

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, blackout drapes

Standard Room

  • Garden view
  • 20 sq m
  • Sleeps 4

About the neighborhood

Located in St. Helena Bay, Bon Hotel Shelley Point is near a private beach. Stone Fish Studio and Gallery and At Botha Art Gallery are cultural highlights, and some of the area's landmarks include Vasco Da Gama Statue and Cape Columbine Lighthouse. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our St. Helena Bay travel guide
Map
Golden Mile Boulevard, Shelley Point,, ST HELENA Bay, CPT, 7380

What's nearby

  • A coastal village with white houses, rocky shoreline, and a mountain in the background.
    Paternoster Beach
    33 min drive - 20.4 km
  • Shelley Point Country Club & Golf Course
    5 min drive - 2.8 km
  • Vasco Da Gama Statue
    12 min drive - 7.6 km
  • Cape Columbine Nature Reserve
    33 min drive - 20.4 km
  • Port Owen Marina
    52 min drive - 40.9 km

Restaurants

  • Pica Pizza
    10 min drive
  • Oppikaai Seafood Restaurant
    10 min drive
  • Alegria
    9 min walk
  • BP Marine Fisheries
    9 min drive
  • Alegria Restaurant
    10 min drive

About this property

Bon Hotel Shelley Point

  • Upscale family-friendly hotel by the ocean
  • Free breakfast, a golf course, and 2 poolside bars are just a few of the amenities provided at Bon Hotel Shelley Point. Indulge in a body treatment, a facial, and a massage at The Shelley Point Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mediterranean cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities such as a terrace and a garden.
  • You'll also find perks like:
    • 2 outdoor pools and an indoor pool
    • Free self parking
    • 2 outdoor tennis courts, express check-out, and express check-in
    • Supervised childcare (surcharge), a 24-hour front desk, and a gift shop
  • Room features
  • All 82 rooms include comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like safes and WiFi.
  • Other amenities include:
    • Sofa beds and free cribs/infant beds
    • Bathrooms with separate tubs/showers and free toiletries
    • LCD TVs with satellite channels
    • Separate sitting areas, kitchenettes, and coffee/tea makers

Similar properties

Interior entrance
Holiday Guesthouse Langebaan
Langebaan
  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
9.6 out of 10, Exceptional, 13 reviews
Holiday Guesthouse Langebaan
Compare similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (ZAR 20 for 2 hours)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Sao Antonio
  • Sao Gabrielle

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 9-hole golf course
  • Children's club
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • In-room crib
  • In-room kitchenette
  • In-room sofa bed
  • Indoor pool
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • Diners Club
  • Mastercard
  • American Express
  • Visa

Important information

Optional extras

  • Fee for in-room wireless internet: ZAR 20 (for 2 hours, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
Children under 18 years old are not allowed in the spa without adult supervision

Property class

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Frequently asked questions

Does Bon Hotel Shelley Point have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

Is Bon Hotel Shelley Point pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Bon Hotel Shelley Point?

Check-in start time: 2 PM; Check-in end time: 10 PM.

What time is check-out at Bon Hotel Shelley Point?

Check-out is at 11 AM.

Where is Bon Hotel Shelley Point located?

This family-friendly St. Helena Bay hotel is located by the ocean, within 3 mi (5 km) of Shelley Point Country Club & Golf Course and Britannia Beach. Cape St. Martin Lighthouse and Vasco Da Gama Statue are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Bon Hotel Shelley Point Reviews

7.6

Good

8.2

Cleanliness

8.0

Location

7.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 13 out of 64 reviews
Rating 8 - Good. 32 out of 64 reviews
Rating 6 - Okay. 13 out of 64 reviews
Rating 4 - Poor. 4 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bad service from rude hotel staff

The hotel staff member, by the name of Anja was rude to me at check-out when I wanted to settle my bill. I simply asked her to check if my room rate was settled or not, as I was not sure if I had paid for the room rate before arrival or not. The bill amount that she quoted was the restaurant bill from the previous night - which I knew we had charged to the room. Anja ignored my request, and insisted on calling the waitor who helped us last night, to confirm with him if the bill was correct. She even insisted that the waitor confirm not only over the phone (speaking in Afrikaans assuming that I don't understand) as well as in-person. The waitor did so but I repeatedly said that I didn't have an issue with the restaurant bill, I wanted to confirm if the room rate was settled. I pleaded for help from Anja's colleague who was standing next to her but she was not willing to assist.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service

6

Lovely gardens and poolsetting and on the whole friendly staff. My gardensuite however had several problems (bath no plug, shower flooded, lighting was defect, stuffy smell) My complaint was picked up well and I was offered a new room which was a big improvement. The breakfast was very good. However the room service was very dissapointing (waited more than an hour for a pizza) If you are not a golfer, there is not much else to do and see in the area.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A diamond in the rough

This is a very upmarket 3 star hotel - more like a 4 star hotel. There are a few things which will make it much better: 1)Attention to detail (stains on carpet in bedroom) 2)Restuarant service - waiters need more training - I had to ask for water 3 times before I got it. I will definitely be back - Shelley Point is an undiscovered gem in the Western Cape
Verified review

6/10 Okay

Liked: Cleanliness

abgeschiedenes Hotel

Dieses recht grosse Hotel liegt ziemlich abgeschieden in einer abgesicherten mit vielen neuen Häusern umgebenen Zone. Unser Zimmer hätte eigentlich eine Suite sein sollen, aber die Einrichtung war karg. Im Badzimmer fehlten die Tücherstangen. Der Ablauf in der recht alten Dusche war verstopft. Eigentlich war überall etwas zu bemängeln. Aber die Lage zum Golfplatz hin war sehr schön, das grosse Bett bequem und das Frühstück reichhaltig und gut. Alles in Allem, nicht schlecht.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Like 4 Stars

Das Hotel ist Teil einer gepflegten sicheren Anlage mit Golfplatz und vielen privaten Häusern. Das Hotel ist in gutem Zustand, mit gutem Service, sodass es eher 4 Sternen entspricht als den angegebenen 3. Wir waren dort sehr zufrieden.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best in the west

It was a very pleasant stay. Good value for money. Would recommend the hotel to any body. The breakfast was very good, etc.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mooi hotel, 3 sterren waard

Mooi hotel, grote kamer en badkamer met ligbad en aparte douche. Uitzicht vanuit onze kamer A 14 viel tegen. Keken tegen het hek van de tennisbaan. Met daarbij het geluid van de tennisballen die tegen de muur werden geslagen. Niet alle kamers geven recht op een plaatsje in de parkeergarage.... Omgeving nodigt uit tot wandeling langs de zee, strand genoeg.
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

This was a great hotel .

Booked this hotel as we had visited about 5years ago and it was lovely. However it has gone down hill rapidly poor facilities, poor food and absolutely nothing to do but walk on the beach. We thought we would play golf but even that was to poor. This hotel has fantastic potential and needs taken on by someone who has the passion to turn it around. Our room was great when we found it . We were disappointed and would not return which is a great shame.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Our home away from home

At first disappointing but after discussing my concerns with the GM, Petrus, things were set right and sorted out. Our reservations were addressed and we got the 20th stay complimentary. We stayed there from 15/1/16 - 24/1/16 and we will definitely be back. New friendships have been established with personnel. We arrived as clients but left as family. Our sincere thanks to Alicia, Dorette, Llewellyn, Sheldon and all the others that made our stay a special one
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was short n nice
Verified review

8/10 Good

Liked: Staff & service, room comfort
Disliked: Cleanliness

Great but have concerns

This was our return trip. Overall it was lovely, however it was abit strange to see staff hanging around the pool (looks like after their shift) with their friends and children. One group was drinking alcohol and using fowl language. Staff seemed comfortable with this and not shying away from guests. Is this hotel policy? Would have been fine however was worrying concerning the language and possible underage alcohol consumption
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor hotel

Hotel is remote - in the middle of nowhere - with no restaurants close by and no taxi service available. Checked out early after one night. Hotel's restaurant not up to scratch.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

It was fabulous. What a place I will recommend this place to my friends
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Older relaxed dad

Short stay just to see the place and pre book rooms for the night before ahe gets married.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon Hotel Shelley Point

Okay so this is a strange hotel as the rooms and facilities and quite impressive, but then it fundamentally fails on other levels. The wifi is restricted to 200MB per day and doesn't work well with Mac's as you need to login via a web portal, and overall its slow and fairly useless. Alcohol is expensive (28 rand for a bottle of castle lite) which is a stupid way of not making money. But apart from that its located in a great location with a great 9 hole golf course and 2 nice pools and the food in the restaurants was not too bad either. The staff are fairly friendly and accomodating but not very helpful with things outside their expertise (i.e. wifi). So as long as you cater for the above failings by bringing your own alcohol & wifi data then you'll have an awesome time. Also if you plan to have the buffet breakfast make sure you go early or right at the very end otherwise you'll be waiting 20 mins or more to get your eggs/omelettes/pancakes cooked.
Verified review

8/10 Good

Disliked: Cleanliness, staff & service, property conditions & facilities

Poor Service yet again :o(

The hotel has so much potential and i'm sure its a daily struggle for management as they clearly cannot get the quality of staff they need as its in quite a remote area. If they just employed 1 person who's sole job was to clean the bird poo, another to clean windows and another to keep the second pool area clean and offer drinks to the guests (that alone would probably cover the wages of the 3 extra staff) it would make a world of difference. Read the reviews and they all say the same thing but nothing seems to be done about it. I want to go back as its such a nice place but the level of frustration I know I will have when im there keeps me away. From frozen tasteless food they serve at the restaurant, to the bar staff that don't have a clue (when you ask for a beer they bring the bottle with no glass and no opener - and they aren't twist tops, what are they thinking, your gonna use your teeth??? This is at the bar and room service. Had to wait nearly an hour for a bottle opener to be brought to the room to open my now warm beer) to no towels from reception it just adds up and by the end of your stay you have had enough!
Verified review

8/10 Good

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Expected more...

My children enjoyed it thoroughly, I however was a bit disappointed as I was one adult with two kids under 12, but paid the same rate as a couple with two kids who checked in after me. my children needed swimming towels and I waited 4 hours to get it after requesting from reception. My kids eventually swam and ran to the room without any towels. Our room was only cleaned after 4pm the second day and none of our towels were replaced, we had to use hand towels for the rest of our stay. Room B55 has a leak in the bathroom as the bathroom floor was wet for our entire stay.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk hotell

Fantastisk hotell og topp service. Vi booket manuelt i resepsjonen for 1 natt. Da vi ønsket og bli en natt til, sa betjeningen at det ville bli rimeligere for oss å låne PC og booke på Hotels.com
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Coast Gem

Great hotel tucked away within the estate. Located nest to the golf course and easy walking distance to the seashore. Very friendly staff who went out of their way to provide service and help with our baby (providing a cot, sanitizing bottles etc). Affordable dinner menu as well as a tasty breakfast buffet.
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Wheelchair accessability???

No assistance with luggage on arrival. Despite discussing that one of us will be in a wheelchair, we were not informed that the breakfast and lunch venue us upstairs and that there is no lift. we paid just over R1700 rand online for our booking and the hotel account when checking out was R1300 and something rand. Wondering why I paid a premium when booking online. was not offered an explanation. The person at front desk seemed confused as to the difference. Will definitely not book online again as I feel that I was overcharged. The staff were very friendly and pleasant.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel

Always love staying at this hotel and look forward to our next visit!
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

OUR STAY AT THE BON HOTEL

The aesthetics of the Hotel is picturesque, but something was missing. While the staff was friendly especially Farynn at breakfast serving, there were stains on the seats in the room, crumbs left on the tables in the restaurant, stained coffee cups at breakfast, the toilet holder in the room was broken, guess it was simply that attention to detail. I also think that the hotel was understaffed during breakfast servings. Pity as the Hotel is well placed and a beautiful venue.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family break away

We had a very enjoyable stay at you hotel. The staff were very friendly and helpful. The buffet breakfast were excellent with a very wide variety of foods to choose from. The kids area made it possible for our daughter to have fun with peers while we got some downtime. Thoroughly enjoyed the hydro experience. We will definately be back soon.
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Comfortable 2 night stay

Very imposing thatched hotel located on the coastline near St Helena Bay. We stayed in the A block and our bedroom was spacious and modern.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing long Weekend

This Hotel was really nice and we had a fabulous stay there. Just a few small attention to detail and staff problems need to be addressed and this will live up to it's 4 star rating. On arrival there was confusion that we hadn't paid, it was addressed by the manager who sorted it out straight away, full marks to him, the receptionist needs a little more training. Our room was fabulous spotless apart from the 2nd shelf on the coffee table, and this stayed like that for the 4 days we were there. Food was excellent and the service very good. Overhaul we had a great time the spa was awesome and we will certainly go there again.