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"Great customer service!"

"If you go during winter season you can only enjoy the indoor pool which only has one at building A and the Hot tub which is Ok, the other building has a bigger pool and 2 hot tubs. I believe this place is perfect for the summer so you can go outside or rent the cabin they look great but for the winter I think you can choose a better place to stay. "

"Room was clean"

"We have stayed at this property several times now and have always had a great experience. The staff has been consistently welcoming and always willing to help. On this sta we had a minor issue with the Roku cable freezing up a few times but returned to normal after being reset. Once by the engineer and we handled ourselves the second time. One word of caution on the parking. If you use Sopthero for the 720 N. Jefferson outdoor parking directly across the street from the hotel entrance on Jefferson it is the smaller lot roped off by chains with about 15 spots not the larger lot next to it. I had 3 -$90 parking tickets when I went out to my car. I was able to contact the company to have them removed since they also owned the lot next door and could see that I paid. "

"The Staff was absolutely awesome! Everyone we encountered was so helpful and friendly. We stayed 5 nights and from check in to check out we had the best time. Security, housekeeping, servers, bartenders, Marketplace workers, front desk, Cream City Coffee, Sportsbook cashiers were all great and made you feel welcome. Our room on the 19th floor was awesome with the floor to ceiling windows. The hotel is very clean. The Sportsbook for the March Madness Tourney was organized and ran so well, kudos to ALL the employees who worked that, they did amazing."

"The cleaners were nice and friendly my room was clean my room was given to me an hour late. The main lobby pool was closed on sunday the hottub was closed i was very dissapointed this time"

"The room had a smell to it, almost like cigarette smoke. Especially in the bathroom. "

"Pets are allowed, but I didn't bring mine. I will aim for a longer stay next time."

"I just stayed at the Ambassador Chicago the weekend before, so I went in expecting the same 4 star amenities/level of care. The employee behind the desk at check in was lovely. We went up to our room, which was very large, but not modern like the Chicago version. That night we walked home from our concert (1.6 miles from the stadium) and I was thirsty. There were not any restaurants or stores within walking distance open near the hotel at that time except for Taco Bell. We decided to go to the hotel bar. We waited 10 min to be talked to by the bartender. He did not even look at me, just told me I’d have to wait. After a few minutes another employee came to assist us, and it was obvious he was suffering from the flu or another cold because he was coughing on everything. I actually asked him if he was feeling okay because he was visibly sick, and he admitted to being under the weather. We left the bar immediately, unserved and surprised at the lack of service. As we were walking out, we heard another group of people get up, unhappy with not being served. I woke up ready to do my regular workout at the gym. The one treadmill the gym offered was out of order and the one elliptical was filthy. I decided to run outside instead. The attendant behind the podium by the door was very kind and told me the best path to go on. I came back and got coffees from the cafe (again, a lovely employee experience). Overall, our experience was okay, but not a 4 star hotel experience. "