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"Always fun always friendly staff stayed here a few times always great "

"It's the only hotel we will stay at when going on our Disneyland trips! Nice hotel, nice staff and so convenient!"

"The hotel is really convenient for an overnight stay near LAX, convenient free shuttle. Hotel is as expected form a Sheraton property. Staff were helpful. Had a steak and fries at the bar, very tasty."

"Across the street from the airport and the restaurant serves dinner after 10:30, which was unexpected and great! Efficient and clean and opted to walk to the airport instead of taking the shuttle, which was packed and not as frequent as I would have wanted. But the hotel was great!"

"Fancy looking hotel, staff was very friendly & helpful"

"Great location, nice grounds, we'll staffed breakfast"

"Good"

"It was good"

"Upon arrival, we were directed to a separate “concierge” desk simply to obtain a parking pass. Unfortunately, this interaction became one of the most uncomfortable parts of our stay. Rather than being welcomed by someone knowledgeable about the resort and its amenities, we were subjected to what felt like aggressive timeshare solicitation. We were assigned a second-floor room without being informed that there were no elevators on property. In our room we had visible splatter on mirrors and sinks, surfaces that appeared unwiped, smears on the refrigerator, and a dining surface that did not appear properly cleaned. The following morning, when opening the shower for first use, we found debris on the shower floor and a visible black hair hanging from one of the shampoo/body wash dispensers. The pool area was overcrowded with insufficient seating as everyone flooded to the one pool with the operating slide. The towel sign-in/sign-out procedure made it impractical for families needing to transport wet children back to their rooms. There is a rock-climbing activity our children were excited for, only to discover reservations were required—something never disclosed by the “concierge” or on their resort materials/guides. There is an advertised theater that was closed on Saturday night—arguably one of the busiest family evenings of the week. Property is beautiful. Beware- check out is 10am. So early for a "vacation club""