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"I live in Fl and have stayed at many beach hotels but this was by far our worst experience. The pictures make the property look better than it really is. The only accurate picture is of the beach. The beach was the only saving grace of this trip. The hotel’s price to what you got was completely off. We step in our room and are instantly met with a dirty floor, smell of mold, and private area hair in the shower which showed the room was poorly cleaned. The beds weren’t poor quality and if the walls wouldn’t have been paper thin we might have been able to sleep but that wasn’t the case. All night we heard drunk people walking back and forth. Then we get awoken to the lovely sound of gun shots. The next night we got to hear drag racing for over an hour. We were told the pools were heated but only one is heated. The staff almost messed up and charged us twice draining our account. They told us it would take days to come back, no apology, and no offer of vouchers etc. We could not wait to get out of there. If you have young kids I do not recommend "

"Beds were comfortable, clean rooms. Parking across the street was a little inconvenient"

"Good"

"Excelente me volvería quedar todo muy bien"

"Here’s a strong but professional Expedia review you can post: I rarely leave negative reviews, but this stay was beyond disappointing. We booked this resort for a special mommy-daughter vacation and experienced issue after issue from the moment we arrived. Several advertised amenities were closed, including major water attractions we specifically booked for. Communication about these closures was extremely poor. Staff claimed guests were notified in advance, yet multiple families we spoke with said they had no idea either. Our room had multiple maintenance issues including a cracked bathtub, paint/chipping inside the tub, dryer problems, and plumbing disruptions during overnight hours. We also experienced delayed maintenance responses and inconsistent customer service throughout the stay. To make matters worse, accessibility requests for my mother in a wheelchair were not accommodated despite being communicated ahead of time. For the amount of money this resort charges, the lack of accountability, communication, and overall guest care was unacceptable. While Florida itself was beautiful and we made the best memories possible, the resort experience did not match the luxury pricing or expectations at all."

"Fantastic"

"Front desk double charged my credit card for room stay and extra $800 and had to wait until cleared at end of stay ! No apology or accommodation."

"I didn’t get the chance to have breakfast "

"Will be using them exclusively going forward."