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"Parking was either a few spaces out the front of the hotel most reserved. There's also parking on the quay which the hotel use and also a few spaces in underground car park. The building is old and this shows in some spaces ie sash windows which allows the sound of the weather and traffic. Also lots of bird poo on the mainwindow which spoilt the great view. Breakfast was nice but a wait to be served as everything is delivered to your table. Went down at 8.30 it was busy tried 8am next morning and waited longer. Also they got my breakfast order wrong which meant I had to wait 10 mins for it to be cooked. Waiter did apologise though. It would be much better to allow you to choose your own cereal/pastries etc and take cooked to order"

"Didn’t use the bar facilities "

"Friendly staff, easy parking"

"Always stay here best place in st austell"

"The pool was excellent, the staff were great and the room was perfect for us. Will definitely consider going there again."

"We had a wonderful stay at the Lugger. My Dad is terminally ill and frail. He spent many summers as a boy in Portloe and one of his final wishes was to return for a holiday. Four of us from 3 generations went to stay. From the moment i spoke to the team there about the booking to the moment we left they couldn’t have been more accommodating or understanding. Every member of staff went the extra mile to help him. It was a fantastic weekend to relax and enjoy the hotel and the area with several great meals, good wine and fantastic breakfasts. It all made my dad so happy and created great memories for us all. I highly recommend and just want to say thank you. "

"Me and my fiance stayed here for our anniversary and we loved it! The spa was amazing 10/10 but the only detail to note is that spa is separate and you have to pay a fee of £50 per person which would be worth it - we actually got 2 hour slots for free as the main pool steam room and sauna were out of use so we was super happy we got the spa for free, staff were really helpful and polite, breakfast was good and it was included in our stay. The only problem was a few stains on the sofa and chair in our room and wet carpet near the balcony but other than that we was really happy with the whole stay "

"It was hot , and the lunch was one hour late, and it was lovely."

"Great service from all staff, clean rooms and a fantastic location. "