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"No hot water"

"Staff were so helpful and friendly, best hotel I’ve been in for a long time. Nothing was too much trouble and so polite without effort. "

"Lovely stay, clean spacious room and great amenities "

"Great reimagining of splendid, huge, brick dockside building from Liverpool’s illustrious past. Sumptuous suite. Staff can’t be faulted. Good value. Crazy room numbering system or was it me being dim?!"

"friendly staff and close to everything"

"Did the job and was a place to lay our heads "

"Fabulous hotel, lovely food, small bedrooms."

"A bit too hot in the corridors and room. Had to have windows open even though it is cool through the night. Turn heating down 1 degrees and save thousands."

"Our whole experience was excellent and the staff very helpful, as you might expect in Liverpool! No hesitation in staying again"