"The resort itself was amazing. I based my booking on reviews and they were quite accurate.
Highlights: the beach is gorgeous, clear and clean, room and overall resort cleanliness, the pools are open 24/7, rooftop resto food on weekends.
Not so highs: We chose not to do the all inclusive and I found we were taken advantage of. Check your bills. They charge you 15% gratuity on every single bill so you do NOT need to tip. I had to argue with a waiter for being over-charged during happy hour, to which I was told the ‘virgin drinks’ were not included in happy hour yet bartender charged 3x 8usd smoothies instead of 2.25usd virgin drinks. I then escalated to management where I was told the charge would be taken care of and it never was, so on my final night there I had to spend time requesting the to remove the over-charge again and I’m not even sure after receiving my credit card statement that it ever was (although the itemized copy I signed showed it had been removed). To be clear my final bill was 800usd so a 35usd charge isn’t a big deal but it’s just annoying to have to deal with this on vacation
-signage hours are outdated
-Some staff are very rude, others extremely sweet (hit or miss).
-If you’re renting a car on site, note they will tell you that you can’t reserve ahead of time, you need to come morningof to see and they are always late which can be frustrating but you can go online and reserve ahead of time (the website is on the sign of the little car rental hut). "