"this hotel is well managed. Staff in executive lounge especially Caroline, Shirley are exceptional. they are professional and have gone beyond call of duty to help hotel guests. The manager in charge of meal menus on the 8th floor (forgot his name) is exceptional. he custom-made a menu that pairs with Chinese New Year's Eve festivity to make guests using the buffet on 28th floor feel special. JW Marriott in Chengdu down town location has been consistent in its quality, customer orientation and everything else. this is the only hotel I stay every time when I traveled to Chengdu. And i chatting with other guests, the same feeling is shared. "