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"Clean room, friendly staff, nice whisky selection at the bar, very poor and tasteless breakfast, uncomfortable bed with bed springs poking you badly. "

"Centrally situated, what was the Penta Hotel, the B&B Hotel has been renovated and rooms are modern and spotless. You can find some really good deals at certain times, especially if looking to enjoy the music scene on your doorstep and dates don't matter. The £7 cooked breakfast looks really good but on the two mornings we were there THE FOOD WAS ONLY WARM/COOL. Even as sausages and bacon were being replenished as we waited, it was still only warm and not enjoyable. Five stars reduced to four is unfair on all the other staff who are doing excellent work. PLEASE SERVE HOT BREAKFAST."

"3rd visit to The Palace, and again such a lovely experience. Hotel staff very friendly and helpful. Stayed in the adjacent building, which was lovely with Castle view. Parking limited, but parked with ease.Spa facilities a bonus. Excellent location. Both my daughter and I now have this as our favourite hotel in Inverness."

"Most of the staff vey friendly. "

"We were told that breakfast started at 7.30. Our train was at 7.50 so would not get breakfast. This is very poor show for a STATION hotel. Fortunately the night porter came on duty and said he would make up a take away continental package. So much more helpful that the receptionist man. We had a lovely continental breakfast on the train. But surely a station hotel should be serving breakfast from at least 7.00?"

"In a really good location but could do with a little TLC. Restaurants, bars and shops just minutes away. All in all for what we paid it was very good value."

"Room was ok, staff friendly, very steep roads to get to shops "

"Lovely modern room very clean "

"Room a bit cold and adjusting heating didn't make much difference. Hotel is a few miles south of Fort William so I stayed in for dinner which I seriously regret. Food was mediocre at best and expensive for burnt pepperoni pizza overloaded with cheese and tomato paste and sausage unidentifiable as pepperoni. Staff uninterested in doing anything to help."