Find all hotels by Couples Resorts in Sandy Bay

"We recently stayed at this resort, and overall it was a very pleasant experience. The resort was very clean, and the staff were extremely friendly and helpful. This was actually our third time staying here, and we have always enjoyed the atmosphere and service. However, we were very disappointed with the restaurant reservation system. According to the website, reservations open at 8:00 a.m. on the same day, but every time I tried to reserve right at 8:00 a.m., the system showed that everything was already fully booked. This happened several days in a row. During our previous visits, the restaurants operated on a first-come, first-served basis, which worked much better for guests. The new reservation system does not seem to function as advertised, and it was frustrating not being able to secure a reservation despite trying exactly when reservations opened. I hope the resort reviews this system or improves the process so guests can actually access the dining options that are advertised."

"Small property "

"Was our second time visiting this wonderful property, truly a paradise, and a home away from home. The place is stunningly beautiful and relaxing, the food was terrific and the staff was wonderful and expertly trained when it comes to keeping their guests happy and fulfilled. Thank you Kym, it was nice to see a welcoming face, and those things are what makes it so special, you're not just a number here. Special thanks to our housekeeper Meisha-Gay, so accommodating and such a wonderful job keeping our room square. THANK YOU Monique at the breakfast buffet, she made it all so nice for us. In lieau of this area getting hit by a life changing hurricane our stay didn't miss a beat and we had as great a time as we did the first time we went there. Thank you PRINCESS, we will be back before years end."

"Pools were clean and beautiful "

"Nice stay "

"The staff was amazing, friendly, kind, supportive and helpful. Most of all they were interacting with ALL of the guests. These are just a few: Ms Dahlia Walker, who made it her mission to meet and greet as many guests as possible. Taniki is an amazing dancer and has outstanding customer service. Loretta is DEFINITELY the hostess with the most energy and personality. Nelli is the counterpart to Loretta, their dynamic. Brandon, Kevon, Raquel and Donavan are the BEST bartenders EVER with amazing personalities, chemistry and energy. All of these people made my trip and birthday unforgettable "

"One thing I can love and appreciate about a place of business and entertainment; when customers have reviews, management considers them, apologizes if necessary, and vows to do better; leaving the customer feeling heard and appreciated. Hotel 39 is an example of a luxury organization on the rise. Ideal location and a few elite staff determined to do better and give A+ service! Huge shout out to Daniek and Tash - the face of this organization for me!! Coming in from the emotions of my Father's funeral, their warm, consistent attention to the needs of the guest when you first walk in made this place worth revisiting!! The overall potential of the property and its intention to make it the quality hotel it will be definitely outweighed the few hiccups during our stay. Huge shout-out to Twitter - Mr. Whitter - you're a breath of fresh air in that dining room, sir. I pray you keep that spark - you're truly working in your calling. Thank you for making my family feel cared for and fed right! OJ, that coconut run and pineapple juice will be my favorite drink at that bar! Thank you, sir! The third-floor ocean-view room was my absolute favorite part of this trip!! The room was clean and the beds were comfortable! We stayed on the 1st floor fr a few days and it was also very clean and water pressure was superb!! Looking forward to seeing the upgrades needed by the pool area - chairs, pool&bar. Updated menus, and all the other amazing amenities that you all will be working on!"

"Exceptional beach food and staff"

"Beach view great. Pool great. Jacuzzi had problems but fixed pretty quickly. Breakfast was very good but slow. Lifeguards were very attentive. "