"Lovely hotel with very nice rooms, comfy and clean. We stayed in the romantic suite which had a lovely view of the trees and out to the lake. The welcome sign on the bed made with bamboo and flowers was a great touch. Very remote but this also means peaceful, and hire cars, tours both private and group are available for fair prices. The food is so good! Although I agree with other reviews that options are limited, I do think there is enough to please all and the quality is definitely there.
Staff overall are lovely - some may come across a little less friendly but not in a bad way, some are super friendly and helpful. Big shout out to Enrique and Maxine who were both so friendly and helpful at all times. Also Micah, Charles, Shanea, Diana and the maintenance guy with dreadlocks were all lovely. We only met her once and didn’t get her name, but the lady at reception who helped with our tour - she is pushing for a porch swing at reception and we agree ;)
Our only real feedback regarding improvement would be having reception open for longer, or someone who can assist properly when closed. It is only open from 9am to 6pm. We had a couple of issues with our room, twice needing maintenance but this couldn’t be resolved until the next morning which meant we didn’t sleep well as there was an issue with noise due to a fault with the pool pump. Overall though we would recommend this hotel."