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"One of the nicest hotels I've stayed at. Staff are fantastic - so helpful and friendly. I had a problem with my shower flooding. Maintenance tried to fix it but couldn't so I was immediately given a new room. I was even offered a staff member to help me move. There is a gym, a pool and a snooker room. Bar is well staffed with a good range of beverages. Prices are not unreasonable for a hotel and service is very good. Bar food is also available. Restaurant food is good and wait staff helpful. Prices are reasonable for a hotel of this size. Breakfast is buffet style. Food kept hot and refreshed regularly. Plenty of options, full English or continental or a mix of both (I like to have a bit of both) so something for everyone. I was staying for a car show at the NEC and the hotel is conveniently located for this venue. I needed cabs to get me there and back the cost was around £10 each way. However it is walkable via a back route it takes around 10 to 15 minutes depending on your pace. I have stayed at this hotel before and will happily stay at the Arden again."

"Lovely hotel and facilities, nice clean rooms, different options for eating. Set in beautiful grounds. "

"Clean and pleasant room, staff were indifferent and not really service oriented, local parking cost was extortionate."

"Excellent from start to finish. Becky gave us a super warm welcome and made us feel like valued guests. The lounge bar is lovely and quiet with "service with a smile". Breakfast was Perfection with plenty of choice and excellent service. This is a Traditional Hotel with Warmth, Charm and Character. We will be back !!! "

"Lovely hotel but the floor in the swimming pool changing room is very slippery. I fell over and hurt my arm and hip. Staff very helpful, but floor an accident waiting to happen. "

"Left a day early as no sleep night before due to bed being so soft that you rolled together or bounced like on a trampoline if the other person turned over"

"Very limited menu and patchy restaurant service. Rooms overly warm and aircon not working. "

"Clean room and very comfy bed. Bathroom nice. Quiet area. Staff very friendly. "

"Had to look for check in staff on arrival was found in kitchen taking to colleague. One member of breakfast team was abrupt and not friendly. Room was clean. It was what we would expect from a budget hotel but we would have expected some members of staff to be better. "