"We were very fortunate to get parked at the front of the hotel which helped a great deal as steps/long walks are an issue at the moment while waiting for a hip replacement. Reception staff, at all hours, were fantastic - could not have asked for better. So helpful with any questions we had - an excellent team there for sure.
The room was lovely, although very warm, which was through no fault of the hotel as we went to London during this mad UK heatwave. The only thing we could fault in any tiny way was that the shower was quite snug - definitely could be bigger for those of us who are not a size 10! Housekeeping staff very friendly, room very clean every day.
Breakfast was fantastic - so much choice, and all very tasty. Staff during breakfast were also excellent, especially lady in green shirt, and a more mature lady in black (she was a little older than many of the other staff) but they both really stood out for us - so friendly, and welcoming every morning during our 3 night stay.
The only negative to breakfast choice was that the juices on offer were orange juice and grapefruit juice - I was surprised to see grapefruit juice as there are many people who cannot drink it due to medication issues (myself included). With that in mind, perhaps it would be nice to include another choice. I saw tomato juice on the menu cards but none was available at the counter. Cranberry would be a very good option.
We would definitely stay again though! Excellent hotel! "