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"Room had broken hot water knob on sink and bathroom smelled of mildew and had a few ants. The ice machines on every floor of the Birch tower were out of order. Hanna's was disgusting and over priced. The buffet was overpriced and not worth the money. Not a lot of selection and had old deserts that were honestly the worst. Had an ok experience in the casino for up until the last night we stayed. The blackjack dealer they brought in on the $5 table was a real jerk. Not based on anything other than his attitude. Everyone was enjoying themselves and having a good time until this guy showed up. Very nasty to the pit boss and customers. Not respectful or decent in any way. Very condescending and rude. I wouldn't recommend this place to anyone looking to enjoy their vacation."

"The property is a little older so there are bound to be some issues. The elevator call button wasn't staying lit, so the elevators weren't coming up to the floors. The problem was addressed and fixed. I had an issue with the air conditioning not working well in my room. "

"No. Did not use the laundry or bar. Your slot machines and floor staff are the worst I have ever seen."

"Clean room. Polite staff."

"Upon checking in, the ambience is already setting the mood for a great time. The check in staff is very professional! My room was very clean and pristine. I loved the hospitality team. They took good care of my space and the spaces everywhere else too! This is a very beautiful property! "

"From the room, to the cleanliness in and around the hotel, the staff, the food ......Elite,elite, elite. "

"Very clean room! The only bad thing was that the bed was uncomfortable...possibly broken. Wonderful staff was made aware. Otherwise nice place."

"A quirkily dated hotel — but spotlessly clean, with new carpet, mattress, and bedding. Great location. Wonderful staff. Definitely would stay again."

"Good location but elevators were an issue, especially during check out. We were waiting 10+ minutes multiple times and we wound up having to lug all of our luggage down 8 flights of stairs. Not sure if we will stay again, there isn't a great place to enter the hotel with your luggage, there are stairs and carpet which made it challenging. "