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"Lovely character and for a convenient break is fine. Pool you must b9ok swimming slots as only 6 persons allowed. Steam and sauna is located oitside pool area through gym due to layout thats a bit inconvenient. Female changing has no individual cubicles, showers are open for two persons with one wc, no family changing. Lockers provided and pool does have family and kids designated times. If your unsteady on your feet there are rooms at back of hotel but outlook can be bleak. Treatment rooms two but only one is quiet the other is smaller and can pick up pool noise."

"Love this hotel. Great location and great service"

"Have stayed here several times. Always a warm welcome and comfortable rooms. On this stay I was leaving for ann early flight but enjoyed a complementary continental breakfast. "

"We arrived and got put in a small room where the windows wouldn’t open and the camp bed for our daughter was broken, but after a disappointing start we were moved into a much nicer room with the staff being very lovely about it. The rest of the stay was wonderful, it’s a short stroll into Bath Centre, the spa whilst very busy and cramped at times was nicer when it was quieter, the breakfast room was quite special although the fruit selection could have been a bit broader the hot breakfast was delicious. The grounds are peaceful and beautiful, all in all we had a very nice stay and would definitely stay again."

"Lovely hotel in a good location. Parking at Charlotte street was easily pre paid online. Rooms were huge with comfortable beds and a great shower and were very quiet. Would have liked bottled water in addition to the teas and coffees supplied but it’s a minor point. Pool was fab, we had it all to ourselves! Good breakfast with a cold self serve buffet then an excellent choice of hot food to order along with cappuccinos, lattes etc. Staff were very welcoming and friendly. Would definitely visit again."

"Staff was very friendly. The outside area and the grounds of the hotel are very nice. The inside however is dated, and cleanliness is below average. "

"Wonderful!! Great location."

"A lovely welcome with friendly staff throughout the hotel. The rooms were tastefully decorated and well maintained."

"The downstairs areas are lovely, really spacious and nicely decorated but when I booked i booked a garden room, we arrived and there was scaffold on the front of the garden rooms which I paid extra for as it was our anniversary. I complained to the front desk to change rooms or be compensated. The man said it does say it on your email from Expedia…. It didnt! he dug around online and found a small ‘hidden’ paragraph which was not transparent at all when booking. I wouldn’t have booked the room for our anniversary if I had read that, which was nowhere to be seen when booking. Luckily someone else cancelled and they upgraded us to the city view bedroom. We felt the bedroom was a bit bland, cheap wardrobe and dressing table which didn’t look good in the high ceiling room, tatty ceiling paper peeling, pillows were lumpy/ hard, we just didn’t think how much we paid, reflected the bedroom. Would have liked an unopened bottle of water, but we did have a fruit plate, small chocolates and a card from the hotel wishing us a happy anniversary…. Very thoughtful."