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"Great food, incredible staff, totally worth it"

"No beach access "

"Sensira Our stay at Sensira Resort was terrible. First off let me say I have never had to write a bad review till now and I have stayed at multiple resorts at different locations in Mexico including Tulum, Puerto Vallarta, Cancun multiple times, Cabo and Puerto Peñasco multiple times. I’m going to simplify this as short as possible and if anyone wants to follow up with me feel free to shoot me a follow up message and we can go through specific details. 1. We arrived early could not check in till exactly 3; we even tried to check in at 2:55 just to be told it wasn’t 3 yet and could not be checked in 2. Bags were left unattended. Anyone could have accessed them and we ultimately took them up to our own room because we couldn’t find bellman 3. There was no staff at the amenities play area to assist us with equipment; multiple times we had to look around the front of the resort to flag staff down to sign in and use amenities 4. The first day we arrived while waiting to be checked in they did allow us access to the pool but our towels were taken away even though they were clearly not used and next to our stroller, pool was freezing 5. When we were finally able to check in, the room we were assigned was occupied! I walked in on a family and my kids were the first ones in the room, major safety issue!!!!! 6. Went straight to front desk and didn’t even receive an apology; they just took our luggage and showed us to the correct room. 7. The room we got checked into, the tv and p"

"Room was clean, staff were incredibly friendly and the grounds were beautiful. We especially loved the pool at El Marina, so many fun activities for the kids. Because of the sargasso, the beach was not great but that was our only minor complaint. Little bonus there are many cute animals around the property. "

"The food was horrible (buffet). Never got the chance to eat at the restaurants because they were full. The people that work there HATE their jobs (major attitude). I will never go back. "

"Its was a great resort the food was good great night life everyone that worked there was very attentive and friendly "

"Good for family and bf/gf vacations good for relaxing not a party scene. I planned on going for chill trip."

"My stay at this hotel in Cancun was absolutely perfect from start to finish. The staff was incredibly welcoming, attentive, and always ready to help with a smile. The room was spotless, comfortable. What truly made the experience unforgettable was the overall atmosphere. It was the perfect balance of fun and relaxation, making it ideal whether you want to unwind or enjoy activities. I felt taken care of the entire time and didn’t have to worry about a single thing. I would definitely come back and highly recommend this hotel to anyone looking for an amazing getaway in Cancun!"

"Great experience"