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"Clean room"

"Lagonita Lodge is situated on the shore of Big Bear Lake. It is a beautiful location with great views. The rooms are spacious and suited for short and long stays. Plenty of amenities like indoor pool and jacuzzi, pool tables, ping pong, and rec room. There is a dock for fishing. Compared to other places I have stayed for around the same cost, this place would rate very high. Only complaints I have were the late check-in time of 5pm, most other resorts are 3 pm, and the sofa bed was very uncomfortable. Sleeping on sofa itself rather than folding it out was much better."

"Poor"

"i asked for a room with a microwave and the front desk woman made it seem like i was being difficult and basically told me she was goin to get one and failed miserably after asking multiple times. she was just terrible and really didnt care. normally the hotel is not bad for a motel 6. i had a good stay the first time i was there. oh yeah they really need a new router, the internet connection is terrible, you have to reconnect like every half hour."

"Clean room and plenty of parking."

"Very comfortable bed and kind staff. Lovely property. "

"There are two big trash pits right beside the rooms. They smell bad, and attract bugs, roaches and rats. There is NO reason why this should happen. Also, there are many trip hazards as shown in the picture. Room was fine, but I stayed in this same room 2 years ago and it had the same broken thermostat! It just shows that ownership doesnt care and that just trickles down to maintenance and lack of upkeep. If ownership doesnt care, employees wont either. This place is becoming a real slum which is sad. "

"Staff were very pleasant and helpful. The modern room was spacious, comfortable and clean. (Its small refrigerator did not have a freeze compartment, which would have been helpful for thermal packs.) On occasion, there was some sort of sharp noise (not terribly loud), which sounded like equipment or facilities. ? Have no idea what, but was curious and a bit of a nuisance. The lounge/gift shop area was attractive. Coffee options near there were great, though I feel regular coffee should be included for guests as part of room cost. I didn’t take advantage of the outdoor fire pit or the pool/hot tub but they all appeared great. The list of recommended restaurants given to me at check in included one that was permanently closed, which I found out when I drove over to it for dinner. Also, the box of tissues in the bathroom only had one left so I had to wait a bit at the front desk while a fresh box was retrieved. Overall, very good. The second time I have stayed there to visit Joshua Tree and would likely stay again."

"The bathroom is so outdated ! The sink counter is the height a child would use, not a full grown adult! Same with the toilet height - way to low for the year 2000 and beyond! "