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"Check in was a nightmare! After a full day of traveling, the room wasn't ready, even though it was 6 pm. Then we had to wait for a bellman for about 30 minutes to take us to the room, even though we wanted to just walk ourselves. Once we said were not going to attend the DIVI VACATIONS meeting, which was only available at noon on one of our days, the attitude changed! It was difficult to find chairs together at the pool, the pool was not in great condition either, there were lots of missing tiles. We also had to get our own chairs and umbrella the one day we were at the beach. We paid for the most expensive all inclusive, and there were NEVER any smoothies available from the coffee shop, one that you have to pay the upgraded price to enjoy. The buffet was okay, the burger and bar by the beach were fantastic. There were days that certain restaurants were to even open, which was odd to us. We had to constantly ask for coffee in our room just so I could brew a pot of coffee in the morning. Overall it was okay, most of the staff were very nice. "

"Had no window view. Room was okay "

"The hotel would be wonderful if the gutted all the rooms and redo them otherwise for $100 a nite you can complain "

"Overall, the place is clean, new, and beautiful, with a lovely water view and a spacious environment to stay on the island. However, the property does not have a restaurant, bar, or direct beachfront access. Anyone staying there must rent a car, otherwise it is not convenient to reach local restaurants or the beaches. In addition, the bathroom shower could be improved — when showering, water tends to flow onto the floor, and sometimes the hot water is not hot enough."

"The views were incredible! Parking was tough, but the area is so fun! "

"My guests complained of the room being very dusty, and there was no food available. The property itself is in need of serious investment so it can be saved. "

"We had an ocean view room with a balcony. It was wonderful to be able to sit out and see the ocean! The room could use some up dates but was very functional with a fridge, kettle, coffee maker. Breakfast was more than enough with many choices. We brought some of the food back to habe for snacks or lunch!! All staff were friendly and accommodating! Very busy area with lots of shops and restaurants. "

"The infinity pool is wonderful. Beautifully designed with the area made to look like you're wading on the edge of the beach, plus the view to the ocean is lovely. The rooms are nice, bathrooms are very nice. My only complaint is that housekeeping is TERRIBLE. We had our room cleaned ONCE in six days, after requesting service and being out of the room for six hours at a time each day. Also had to ask for more toilet paper, kleenex, and towels, which is really substandard for a hotel of otherwise high quality."

"The rooms were clean and the pools were beautiful. Unfortunately the pool bar and restaurant closest to our room was closed for renovations but everything was beautiful "