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"The radiator was turned off at 8pm because it was pumping out boiling heat. It didn't follow that order until 4 hrs later. To combat this I had to open the window above it wide...unfortunately that opened onto a flat roof, specifically the kitchen roof...meaning our room smelt of food all night and the kitchen extractor was going into the night. I also had to stay awake because the flat roof/open window combination was a security risk with my family in the room. The room was a family room made up of a double bed (barely) a single bed, and a set of bunk beds. The top bunk had some dust and debris on it when we arrived tired and in need of rest, and the ceiling above it was clearly damaged by water, with a big crack and bowing. When I showed this to the staff they did offer to split the group and provide a second room so nobody needed to use the bunk beds. What concerned me was there didn't seem to be any knowledge of the damage prior to our arrival and yet it was obviously damage that had been there a while. I was concerned my child would play with it and pull more down but we managed to talk her out of that. The bathroom door couldn't close so nobody could use the bathroom in peace. The room itself looked clean on arrival except for the top bunk, however the radiator being so hot drew my attention and it was FILTHY down the back and along the bottom. That hadn't been cleaned in a long, long time."

"Lovely, clean room, comfortable bed and friendly staff. Parking was available under the building &, with a bus stop just across the road, access to the city centre was easy. We had breakfast on our last morning which was fresh & had everything we wanted."

"Room was clean and had everything we needed. Greta location with easy and direct links to the city via the P&R"

"Very nice hotel, nice and clean and spacious rooms. Special shout out to the lovely lake, with the weather we had it was superb to sit out there with a beer."

"Good place for business and family stay"

"Great "

"Lovely clean room and comfortable bed. Lovely restaurant with delicious food. Convenient location just off the A1. Staff very professional and friendly. Would highly recommend."

"Nice size room, good size TV, shower screen allowed water to run on the floor, and hairdryer did not work (after mine gave up this morning!)"

"A very cosy Hotel"