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"All staff lovely and friendly, room clean and everything we needed. Bathroom a little tired. Food in bar was excellent."

"Clean "

"Great location for the shops and restaurants, room clean and tidy, didn’t have very much interaction with staff apart from checking in, very pleasant lady and gave us information about the hotel, the only thing that lets the hotel down is the the common areas and stairways are very tired and some areas the carpet is very worn, but this wouldn’t stop us staying in the future "

"Lovely location, amazing spa. Food in the waterside was lovely, breakfast was also great with alot of variety. Would definitely book again"

"Clean room in historic building "

"Excellent breakfast, fresh hot and cold food with great choice of options. Staff were really helpful and friendly. Room was lovely and clean as was the rest of the hotel. Nice cozy bar. Excellent location for as we like to be near tourist attractions, restaurants and bars (all were 4-10 min walk from hotel) but off the main bit so it was quiet at the hotel. Close to railway also. "

"Kind offer of a drinks voucher as we were leaving before breakfast was due to start. All great Thanks "

"We had an excellent stay. All of the staff were very helpful. The room was large and clean. We enjoyed the gym, pool, sauna and steam room. The leisure centre members were very welcoming and friendly also. Dinner and breakfast were very good. We will come and stay again. "

"Do not stay here. Everything that could be bad was. The heating was on maximum in the room which we couldn't control, maybe 30c in there when we arrived? The air con did not work and the window would not open. The wallpaper was coming off the walls and ceiling and the bathroom paint was peeling all over the ceiling. There was also rust and mould everywhere in the bathroom. I did ask for assistance at reception but they just said the air con was broken. I asked for a fan but it didn't arrive before we decided we could not spend the night there and sought alternative accommodation for the night. This hotel needs urgent refurbishment before it should be open to the public. "