Search Cottages in Pell City

"Very helpful staff"

"Several staff members were unengaging and fairly curt. The car valet guys were nice but having to valet the car every time we used it was inconvenient and expensive. During our 4 night stay, the room was only serviced the third morning at my request because I had spilled coffee on the sheet the first night and they didn't service our room at all the next day. They only did it the second morning because I requested it. The first night I also found a long dark hair on one of the hand towels and placed it on the floor to be replaced but no one came the next day. Our coffee pods and sugar in the room were never replaced and the trash wasn't emptied, even on the one day we had service. The Kelly hotel is attractive but we're not likely to stay again, which is a shame since our son and DIL live in Birmingham and we visit often."

"Reginald was just flat out awesome as a concierge 😎😎😎😎😎 So helpful with suggestions and ideas of activities to do. Beautiful facility with nice amenities. "

"Clean room. Nice staff"

"The phones at the Hotel did not work the day we arrived or the day we left. To get from the airport to the Hotel I had to call an Uber to take us to the Hotel as I could not contact the Hotel by Phone . It was cold and windy we waited outside for their shuttle to come by but gave up on it. The morning we left there was no one at the front desk until the shuttle driver came back from delivery and he took us to the airport."

"I was very disappointed in this hotel, although the breakfast was good The cleanliness of the room was unacceptable. I would suggest that you check your mattress in your sheets as you’re not sure what you are lying"

"The construction project in process made things complicated. Most importantly, there was no public bathroom. Tough to come in after a long drive and not be able to go to the restroom. Some areas were a bit dirty, but that was probably due to the construction. "

"This was the nastiest hotel that I’ve ever seen. Inside the hotel wreaks of marijuana and stale cigarettes. Even the non smoking room stunk like cigarettes. I got a sore throat from breathing the smoky air. The walls were filthy. There was an ink pen in the toilet paper instead of a roller. The front desk staff, when present were very flat and unfriendly. There was no breakfast as offered. The vending machines don’t work and the ice machines are duct taped together. Overall, I’d suggest that you find somewhere else to stay."

"Was under construction so limited options for food. Complementary breakfast nice. Wifi ok"