Grand Hawaii Hotel

3.5 star property
Travelers find peaceful gardens and rejuvenating spa treatments at this Hawaiian retreat, where international cuisine meets practical amenities like free WiFi

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The Grand Hawaii Hotel creates a peaceful retreat experience with its tranquil setting. Guests can enjoy international dishes at the on-site restaurant, book aromatherapy sessions and massages at the spa, and stay connected with complimentary WiFi and newspapers.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Similar properties

Policies

Check-in

Check-in time starts at 2 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for IDR 150000 per day

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 150000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is Grand Hawaii Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Hawaii Hotel?

Check-in begins at 2 PM.

What time is check-out at Grand Hawaii Hotel?

Check-out is at noon.

Where is Grand Hawaii Hotel located?

Situated in Pekanbaru, this hotel is within a 15-minute walk of Pekan Baru Mall, Great Mosque of An-Nur, and Senapelan Tunjuk Ajar Integritas Park. Ciputra Seraya Mall and Riau University are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very Good

8.6

Cleanliness

9.0

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 0 out of 4 reviews

Reviews

Verified

10/10 Excellent

Nurul Nadhirah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and convinience hotel

The hotel was amazing if you choose business room at least. The hotel really was in the middle of Pekan Baru which we can just walk to PKU Mall and Ramayana for shopping. Also, the room was really spacious and the food was really great too. The only thing that they need to improve that is please ensure all room has iron and hair dryer. We have to pay for the iron service instead which take longer time than we thought to get it done. The front desk was really helpful and also on my last day of stay, the heater was not working.
Stayed 2 nights in Sep 2017
Verified

8/10 Good

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice,could use some maintenance.
Stayed 4 nights in Jul 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Could be better

Good location ; mall/supermarket and food is within the vicinity. Room is pretty worn down, visible cracks on the wall however room is clean & tidy. If you are here for work or require wifi access, this part is a huge disappointment, i am in Level 5 and connection is so poor. Breakfast wise, small choices of Indonesian food (rice/noodle/meat) in buffet style nothing more.
Stayed 2 nights in Feb 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2018