Search B&B in Ortahisar

"Great locations and excellent customer service but the rooms need to be cleaned and light bulbs replaced and spa bath cleaned. The mattress is very hard to sleep on and in a queen room the doona cover was the size of a double bed, making it cold. The breakfast was ok but a toaster would be great for those who just want toast and a coffee. Accommodation would be excellent if the hotel just invested a bit of time in repairing the rooms. 3 stars from me"

"Excellent location and hospitable staff. We enjoyed our stay "

"Amazing staff, amazing place. Great value . Will definitely stay again. Unfortunately, we Found out breakfast was included by accident only after we attempted to pay on the last day of our stay. I wish Expedia would have made that clear. BTW, the breakfast was indeed first class!!"

"The room was very clean and the air conditioning worked perfectly. The staff were friendly and helpful. Breakfast was sufficient and tasty. The location was also very convenient. Overall, we were satisfied with our stay and would definitely choose this place again."

"If you value good customer service DO NOT STAY AT THIS HOTEL. Its a shame as the hotel itself is ok and could be amazing, but some staff (not all, some were as helpful as they could be given the constraints from the hotel management) were unhelpful. We were not allocated the type of room we booked yet when I questioned, one member of staff just argued i was wrong (passive agressive attitude) despite me checking the room types on their own hotel website. I did a check in feedback from hotels.com and was very clear. We asked for extra chairs, and a coffe machine and were told this room doesn't come with this, (in the end we got the coffee machine but they removed the kettle). Ok, but we booked a different type of room! The hotel was full so arguing my point further would have been pointless, but no apology no olive branch just an insistence that I was wrong. So badly handled. I had emailed twice before we arrived at the hotel and received no acknowledgement. Our key broke in the lock while we were there, in fairness this was rectified quickly, our jaccuzzi bath broke, this was not recitified quickly in the end we told them not to bother as we wanted to relax. We were staying 5 nights i expected better. Breakfast was good for food but again no interaction from the staff, and they started clearing the room very rudely before 10.30 while we were still eating. What a shame. Such lack of customer care unfortunatley makes you feel uncomfotable which is not what you want on holiday."

"We had an incredible stay at Divan Cave House, even though we arrived quite late. The staff were extremely welcoming and made us feel at home straight away. The only small downside was that the terrace wasn’t open later in the evening for a drink, but it didn’t take away from the overall experience. We woke up early to visit Lovers Hill and came back to a sensational breakfast — a fantastic spread of fresh fruit, a great selection of options, and everything cooked really well. The staff were consistently helpful and pleasant throughout our stay. The rooms were fantastic — clean, tidy, and very well organised. The whole setup of the hotel is impressive. If I had to mention one minor improvement, it would be having a bit of milk available for the coffee station. Overall, I can’t speak highly enough of this place. A strong 9/10 for me."

"Overall happy with this hotel. Nice staff they make you feel like home."

"非常不错的地方"

"Everything was very good. If we must pick on something, then their breakfast was less than ideal, particularly in food variety and quality."