Chalets in Ordino

"Booked a room with one single bed on expedia, upon checking in i was told the room has two separate beds, and i had to pay some 30€ extra for a room with double bed, which i did, when i checked into the room i found two beds joined together., i could have done the same myself with the first room. It was a cheap move from the hotel receptionist. Otherwise, tge room was clean, quiet, specious, and the hotel was very well located meters away from the shopping scene."

"Rooms were spotless "

"They were incredible. They always helped us in everything"

" It is a four star hotel and they do not give water "

"People working there were amazing but we went to the SPA and it was all cold, no ice in the machine, jaccuzzi was cold and not working, sauna and hammam had not been on long enought to even start being warm enough. "

"Room was clean and comfortable and breakfast was great. Exceeded my expectations."

"The room was large and the beds were comfy. The staff were friendly and helpful. Breakfast was super with lots of choice. The towel rail in the bathroom worked really well so we had lovely warm towels and could dry gloves easily. "

"our faucet was leaking in the bathroom. Our safe box was broken. The hotel elevator was super slow. The hotel needs some updating."

"We booked a quadruple family room, which was superb. Spacious, contemporary design, separate toilet and bathroom and two TV's with plenty of hanging/storage space. Staff on the whole were friendly. We emailed ahead of time to ask if we could eat dinner in restaurant one evening and were assured that would be fine with no need to prebook. However, at the hotel the receptionist insisted that prebooking was required. Having showed her the email correspondence she reluctantly agreed that we could dine. Her manner was unwelcoming and abrasive. Restaurant and bar staff were friendly and kind though. Breakfast in the restaurant was enjoyable with omelettes and pancakes made to order. The dishes at the dinner buffet were tasty, but too limited. Pleased that we didn't include dinner in the package. Some public areas of the hotel are in need of refurbishment. Overall we were happy with our stay."