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"The hotel is fine for a couple of nights although it could do with updating in many areas (having to walk up outside stairs to reach your room is not ideal). The footfall noise from the upstairs room was terrible on both nights, even with a change of occupants. Needs some sort of sound proofing. The staff member we complained to was great and offered to change our room, but it was after midnight. The electrics blew in our room when we switched something off; again the staff were fantastic. Breakfast was fine; normal buffet staples and it was kept well supplied. Bathrooms need a complete refurbishment with easier access than climbing in to a narrow bath to have your shower. Summary: The staff are wonderful but the hotel, which years ago was excellent is now merely a convenience."

"The hotel is just outside the city walls and has its own car park which was great! The staff was very friendly and helpful!"

"Great staff very friendly and helpful lovely clean warms rooms with tea coffee - excellent breakfast options and variety "

"Staff friendly and helpful Pleasant clean room"

"Just really cosy, homely and welcoming. Delightful"

"The spa area pool sauna steam was a bit dated. "

"An awesome boutique hotel. Perfect rooms, friendly, professional staff, great location. Couldn’t be bettered. "

"Club room - clean, great feel, extra pillows, Nespresso machine and complimentary water in fridge. Room 503- amazing view of river and the Minster!"

"Everything stood out. The hotel, surroundings, room and food were stunning. Particular shout out for the Chartwell restaurant - absolutely worldclass. Good and service. Thank you for a fantastic stay "